FAQs & Troubleshooting
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368 Results
- 101Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 102A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 103Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 104I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 105Print a web page from iPrint&Scan when using an Android™ mobile device.
- 106Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 107Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 108A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 109I'm using MagicJack and am having problems sending or receiving faxes.
- 110The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 111When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 112How do I clear the message "Print Unable 32" from the LCD display?
- 113I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 114I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 115Store numbers on my Brother machine for easy dialing.
- 116How do I clear the message "Jam Duplex" from the LCD?
- 117How do I clear the message "Jam Rear" from the LCD display?
- 118What is Distinctive Ring and how do I program it?
- 119Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 120Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 121Create or view a XML Paper Specification document
- 122I updated the Web BRAdmin and cannot enable the logging function.
- 123How do I clean the drum unit?
- 124How do I replace the waste toner box?
- 125ControlCenter3 displays a blank screen at startup (Windows)
- 126Windows 10 Support Information
- 127Download a file from the "Downloads" section and save it to Windows 8 computer.
- 128Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 129Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 130The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 131The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 132I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 133The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 134Locate files scanned with ControlCenter3 (For Windows)
- 135I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 136I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 137I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 138Can I transfer faxes to the PC when my machine has a mechanical problem?
- 139How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 140When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 141Confirm that a FAX I sent was received correctly
- 142I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 143When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 144Uninstall the drivers (Windows)
- 145I cannot install Brother drivers on Debian 10 or later (Linux)
- 146Verify if the Brother machine has a dial tone
- 147How do I replace the belt unit?
- 148The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 149Can I buy any MICR toner?
- 150I cannot print using my Brother machine on a wired network. (Windows/macOS)