FAQs & Troubleshooting
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MFC-9840CDW
366 Results
61.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
62.
How do I forward a fax to another fax machine when my machine has a mechanical problem?
63.
The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
64.
White streaks or bands appear down the page.
65.
I cannot send a fax using PC-FAX (Windows 10)
66.
I cannot print using my Brother machine on a wireless network (Mac)
67.
I cannot save a file downloaded from the Brother support website (For Windows)
68.
Delete print jobs from the print queue.
69.
I cannot find some option in the Printing preferences. (For Windows)
70.
Download a file from the "Downloads" section and save it to Windows 8 computer.
71.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
72.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
73.
Change the printer driver settings (Windows/macOS)
74.
When I send a fax from the machine, an error "not register." or "not registered." is displayed.
75.
Scan multiple pages into one file instead of each scan being saved as a separate file.
76.
How do I clear the message "Print Unable 32" from the LCD display?
77.
How do I clear the message "Jam Duplex" from the LCD?
78.
Replace the drum unit.
79.
I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
80.
Set up your Brother machine on a wireless network.
81.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
82.
I cannot print using my Brother machine on a wired network. (Windows/macOS)
83.
ControlCenter3 displays a blank screen at startup (Windows)
84.
Scan from the Brother iPrint&Scan application using Windows Phone.
85.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
86.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
87.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
88.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
89.
I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
90.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?