MFC-9840CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

Store numbers on my Brother machine for easy dialing.

You can set your Brother machine to do two types of auto dialing:
  • One-Touch numbers

  • Speed-Dial numbers
If you lose electrical power, auto-dial numbers stored in memory will not be lost.
Click the link below for your case:

To store one-touch dial numbers

Your machine has 20 One-Touch keys where you can store 40 fax or telephone numbers or E-mail address for automatic dialing. To access number 21 to 40, hold down Shift as you press One-Touch.

One-Touch are not the dial pad keys. They are the twenty keys (labeled 1/21 - 20/40) located on the left side of the control panel.
Follow the steps below to store a One-Touch number:
  1. Press Menu, 2 (Fax), 3 (Set Quick-Dial), 1 (One-Touch Dial)

  2. Press One-Touch where you want to store the number. your machine's display (hereinafter called LCD) shows the number you selected.

  3. Press the Up or Down arrow key to select Fax/Tel, E-Mail or IFAX and then press OK.

  4. Choose one of the options listed below:

    • If you select Fax/Tel enter the number (up to 20 characters). Press OK.

      If you want to enter a pause in the dialing sequence (to wait for an outside line, for example), press Redial/Pause as you are entering digits. Pressing Redial/Pause enters a 3.5-second pause when the number is dialed, and a dash appears on the LCD. You can enter as many pauses as necessary.
    • If you select E-Mail or IFAX enter the E-mail address (up to 60 characters).

      If you selected E-Mail and save the E-mail address, you can only use the E-mail address when you are in Scan mode. If you selected IFAX and save the E-mail address, you can only use the E-mail address when you are in Fax mode.
  5. Choose one of the options listed below:

    • Enter the name using the dial pad (up to 15 characters). Press OK.

    • Press OK to store the number or E-Mail address without a name.

  6. If you want to save a fax/scan resolution along with the number, choose one of the options listed below or press OK if you do not want to change the default resolution.
     
    • If you select Fax/Tel in step 3, press the Up or Down arrow key to select Std (standard), Fine, S.Fine (super fine) or Photo. Press OK and go to Step 8.

    • If you selected E-Mail in step 3, press the Up or Down arrow key to select B/W200dpi, B/W200x100, Color150dpi, Color300dpi or Color600dpi. Press OK and go to Step 7.

    • If you selected IFAX in step 3, press the Up or Down arrow key to select Std, Fine or Photo. Press OK and go to Step 8.

  7. Choose on the options listed below:

    • If you selected Black & White (B/W ) in step 6, select the file format (TIFF or PDF) that will be used to send to your PC. Press OK.

    • If you selected Color in step 6, select the file format (PDF or JPEG) that will be used to send to your PC. Press OK.

  8. Choose one of the following options:

    • To store another One-Touch number go to Step 2.

    • To finish storing One-Touch numbers press Stop/Exit.



To store Speed-Dial numbers

You can store frequently used numbers as Speed-Dial numbers, so that when you dial you will only have to press a few keys: Hold down Shift as you press Search/Speed Dial, the three digit number, and then the Black Start or Color Start. The machine can store 300 Speed-Dial numbers (001 - 300).

Follow the steps below to program Speed-Dial number:
  1. Press Menu, 2 (Fax), 3 (Set Quick-Dial), 2 (Speed-Dial).

  2. Use the dial pad to enter a three-digit Speed-Dial location (001-300) and press OK.

  3. Press the Up or Down arrow key to select Fax/Tel, E-Mail or IFAX and then press OK.

  4. Choose one of the options listed below:

    • Enter the number (up to 20 characters) if you selected Fax/Tel. Press OK.

      If you want to enter a pause in the dialing sequence (to wait for an outside line, for example), press Redial/Pause as you’re entering digits. Pressing Redial/Pause enters a 3.5-second pause when the number is dialed, and a dash appears on the screen. You can enter as many pauses as necessary.
    • Enter the E-mail address (up to 60 characters) if you selected E-Mail or IFAX.

      • If you selected E-Mail and save the E-mail address, you can only use the E-mail address when you are in Scan mode.
      • If you selected IFAX and save the E-mail address, you can only use the E-mail address when you are in Fax mode.
  5. Choose one of the options listed below:

    • Enter the name using the dial pad (up to 15 characters). Press OK.

    • Press OK to store the number or E-Mail address without a name.

  6. If you want to save a fax/scan resolution along with the number, choose one of the options listed below or press OK if you do not want to change the default resolution.

    • If you selected Fax/Tel in step 3, press the Up or Down arrow key to select Std (standard), Fine, S.Fine (super fine) or Photo. Press OK and go to Step 8.

    • If you selected E-Mail in step 3, press the Up or Down arrow key to select B/W200dpi, B/W200x100, Color150dpi, Color300dpi or Color600dpi. Press OK and go to Step 7.

    • If you selected IFAX in step 3, press the Up or Down arrow key to select Std, Fine or Photo. Press OK and go to Step 8.

  7. Choose on the options listed below:

    • If you selected Black & White (B/W) in step 6, select the file format (TIFF or PDF) that will be used to send to your PC. Press OK.

    • If you selected Color in step 6, select the file format (PDF or JPEG) that will be used to send to your PC. Press OK.

  8. Choose one of the following options:

    • To store another Speed Dial number go to Step 2.

    • To finish storing Speed Dial numbers press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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MFC-9840CDW

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