FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Duplex (two-sided) scan
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Printouts have wrinkles.
- 6Spots are printed at 75mm.
- 7What is Brother iPrint&Scan?
- 8Tips for copy/scanning and preventing document jams
- 9The printer status is Offline or Paused.
- 10Colors are light or unclear on the whole page.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15What kind of memory can I use?
- 16Color around the edge of printing is incorrect.
- 17White spots or hollow print appears.
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22Vertical colored streaks or bands appear on the page.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Adjust color settings by using the custom setting in the printer driver
- 25Is my Brother machine compatible with Windows Vista?
- 26Replace the drum unit.
- 27How do I install the Optional Tray Unit?
- 28The image is ghosted.
- 29Can I print from or scan to Android™ Smartphone?
- 30What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31How do I improve the color density? (Print Calibration)
- 32How do I replace the belt unit?
- 33How do I clear the message "Jam Inside" from the LCD display?
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35White streaks or bands appear down the page.
- 36Colored lines appear across the page.
- 37White lines or bands or ribbing appear across the page.
- 38I cannot send a fax using PC-FAX (Windows 10)
- 39Protect your Brother machine against unauthorised access over the network
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44How do I install additional memory?
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Can I use AirPrint with my Brother machine?
- 48Locate files scanned with ControlCenter2 (For Macintosh)
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I'm using MagicJack and am having problems sending or receiving faxes.