FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Color around the edge of printing is incorrect.
- 5Pre-Required Procedures (Linux)
- 6How do I improve the color density? (Print Calibration)
- 7Duplex (two-sided) scan
- 8How can I prevent public access to certain features on my Brother machine?
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11The printer status is Offline or Paused.
- 12Can I transfer faxes to the PC when my machine has a mechanical problem?
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14Scan and save a document in PDF format (Scan to File)
- 15Can I use voice mail on the same line as my Brother machine?
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17What is Brother iPrint&Scan?
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20Printouts have wrinkles.
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26Colors are light or unclear on the whole page.
- 27Cannot print after a Windows 10 update (June 2020)
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 30Vertical colored streaks or bands appear on the page.
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33How to identify your Operating System (OS).
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35How do I replace the belt unit?
- 36Replace the drum unit.
- 37Replace the drum unit.
- 38How do I install the Optional Tray Unit?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 41Delete print jobs from the print queue.
- 42Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 43Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 44I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 45Can I print from and scan to iPhone, iPod touch and iPad?
- 46Adjust color settings by using the custom setting in the printer driver
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 49Can I connect to the Active Directory server using the LDAP feature?
- 50How do I clear the message "Jam Rear" from the LCD display?