FAQs & Troubleshooting
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376 Results
- 1Duplex (two-sided) scan
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The printer status is Offline or Paused.
- 4What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5How to identify your Operating System (OS).
- 6How do I improve the color density? (Print Calibration)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Scan and save a document in PDF format (Scan to File)
- 9Printouts have toner scatter or toner stain.
- 10Printouts have wrinkles.
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Windows 10 Support Information
- 14Download a file from the "Downloads" section and save it to Windows 10 computer.
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16I'm using Mac OS X 10.5. When I install the drivers from the CD-ROM supplied with the machine, the message "The application LOGINserver quit unexpectedly" appears. What should I do?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Adjust color settings by using the custom setting in the printer driver
- 22I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27How do I clean the corona wires?
- 28I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 29Tips for copy/scanning and preventing document jams
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Spots are printed at 75mm.
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Can I print from or scan to Android™ Smartphone?
- 36I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 37I am asked to enter a password when starting the Remote Setup application. What is the password?
- 38How do I clean the drum unit?
- 39The error message "xxxx cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 42How do I clear the message "Document Jam" from the LCD display?
- 43How do I clear the message "Jam MP Tray" from the LCD display?
- 44Colored lines appear across the page.
- 45How do I turn off/on the Toner Save Mode?
- 46How do I clear the message "Print Unable 32" from the LCD display?
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 50What can happen if the wrong paper is used in your machine.
