FAQs & Troubleshooting
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- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4Setup and use Brother PC-FAX receiving
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Replace Toner
- 7Replace Parts
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Replace Drum
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14What is Brother iPrint&Scan?
- 15Replace Belt
- 16Load paper in the paper tray
- 17Can I print from or scan to Android™ Smartphone?
- 18Print both sides of paper or a booklet automatically
- 19I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 20Replace WT Box
- 21Toner Low
- 22Print Unable XX
- 23Adjust color settings by using the custom setting in the printer driver
- 24Colored streaks or bands down the page
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26The printer status is Offline or Paused.
- 27I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 28Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 29Reset the network settings to the factory default (video instructions).
- 30How to identify your Operating System (OS).
- 31Jam Rear
- 32Jam MP Tray
- 33Reset the network settings to the factory default (video instructions available)
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Wrinkle
- 36What driver package format is supported by my Linux distribution?
- 37Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 38Toner scatter or toner stain
- 39Jam Tray 1 / Jam Tray 2
- 40Completely blank or some colors are missing.
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42"Offline" appears on the Status Monitor.
- 43Curled or wavy
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Uneven density appears periodically across the page.
- 46Jam Duplex
- 47Clean the corona wire
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50Discover the MAC address of the Brother network card