FAQs & Troubleshooting
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393 Results
- 1What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Setup and use Brother PC-FAX receiving
- 6Replace Toner
- 7Replace Parts
- 8Replace Belt
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 11Reset the network settings to the factory default (video instructions).
- 12I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 13Jam Rear
- 14"Offline" appears on the Status Monitor.
- 15Print both sides of paper or a booklet automatically
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Enable the Brother machine's network interface.
- 18When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 19The printer status is Offline or Paused.
- 20Toner Low
- 21Reset the network settings to the factory default (video instructions available)
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23Set up your Brother machine on a wireless network.
- 24What is Brother iPrint&Scan?
- 25How to identify your Operating System (OS).
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Offset image
- 30Print Unable XX
- 31Replace Drum
- 32Reset the network settings to the factory default
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34No Paper
- 35The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 36Clean the corona wire
- 37Install the optional lower tray
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Jam Inside
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 50Can I print from and scan to iPhone, iPod touch and iPad?