FAQs & Troubleshooting
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- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3Replace Parts
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 5Setup and use Brother PC-FAX receiving
- 6Replace Drum
- 7No Paper
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Replace Belt
- 10Replace Toner
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 13Print both sides of paper or a booklet automatically
- 14Toner Low
- 15Reset the network settings to the factory default (video instructions available)
- 16"Offline" appears on the Status Monitor.
- 17How to identify your Operating System (OS).
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19Can I print from or scan to Android™ Smartphone?
- 20Load paper in the paper tray
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 23Clean the corona wire
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Cover is Open
- 29Jam Tray 1 / Jam Tray 2
- 30Set up your Brother machine on a wireless network.
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 33Install the built-in drivers (For Windows 8 or later)
- 34No Tray
- 35Drum Error (Drum!)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Clean the scanner to improve the copy or fax quality (video instructions available)
- 38Colored streaks or bands down the page
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40What is Brother iPrint&Scan?
- 41Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 42Clean the drum unit
- 43Curled or wavy
- 44What driver package format is supported by my Linux distribution?
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46I keep getting the error message "Authenticate Err (Authentication error)".
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 49No Toner
- 50The printer status is Offline or Paused.