FAQs & Troubleshooting
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394 Results
- 51I'm using MagicJack and am having problems sending or receiving faxes.
- 52When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 53The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 54Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 55Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 56I keep getting the error message "Authenticate Err (Authentication error)".
- 57I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 58Can I print from or scan to Android™ Smartphone?
- 59Carry out calibration to improve the color density
- 60Size mismatch
- 61Jam Tray 1 / Jam Tray 2
- 62Colored lines across the page
- 63Why doesn't the machine answer when receiving a call?
- 64Can I print from DOS applications?
- 65I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 66Combine multiple scanned documents into a single file with PaperPort™
- 67Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 68How do I know which receive mode to select?
- 69I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 70Cover is Open
- 71I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 72Print both sides of paper manually (For Macintosh)
- 73What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 74I'm using Macintosh. What is the PreScan option used for?
- 75My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 76Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 77Adjust color settings by using the custom setting in the printer driver
- 78Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 79Can I use voice mail on the same line as my Brother machine?
- 80I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 81Clean the drum unit
- 82Toner scatter or toner stain
- 83Colored streaks or bands down the page
- 84Cannot print after a Windows 10 update (June 2020)
- 85Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 86What is the difference between the toner cartridge and the drum unit?
- 87Can I print from and scan to iPhone, iPod touch and iPad?
- 88No Toner
- 89Size Error DX
- 90Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 91The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 92Open the Status Monitor
- 93I can print but cannot scan via network. (For Windows)
- 94Clean the paper pick-up roller
- 95Scan a document into PaperPort™ using the TWAIN driver
- 96I am having a problem receiving faxes.
- 97Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 98"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 99I cannot send a fax using PC-FAX (Windows 10)
- 100Wireless setup is requesting a WPS PIN to complete the setup