FAQs & Troubleshooting
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344 Results
- 1Locate files scanned with ControlCenter3 (For Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Curled or wavy
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Colors are light or unclear on the whole page
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Turn the Toner Save mode on or off
- 8Install additional memory.
- 9Configure and use the Scan to Network feature
- 10Delete print jobs from the print queue.
- 11Replace Drum
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13The color of your printouts is not what you expected
- 14I cannot send a fax using PC-FAX (Windows 10)
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 17Clear the message "Awaiting Redial"
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Scan and save a document in PDF format (Scan to File)
- 20Can I use voice mail on the same line as my Brother machine?
- 21How to identify your Operating System (OS).
- 22I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 23Drum Error (Drum!)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Adjust color settings by using the custom setting in the printer driver
- 27I'm using MagicJack and am having problems sending or receiving faxes.
- 28Carry out calibration to improve the color density
- 29I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 30Drums End Soon/ Drum End Soon(X)
- 31Wrinkle
- 32Colored lines across the page
- 33White spots or hollow print
- 34Colored streaks or bands down the page
- 35Set up your Brother machine on a wireless network.
- 36Protect your Brother machine against unauthorised access over the network
- 37Uneven density appears periodically across the page.
- 38Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 39All one color
- 40Completely blank or some colors are missing.
- 41Configure and use the Scan to FTP feature
- 42How do I know which receive mode to select?
- 43The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 44Print the Network Configuration List
- 45Cannot print after a Windows 10 update (June 2020)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50Print on plain paper or bond paper from the Manual feed slot