FAQs & Troubleshooting
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344 Results
- 1Locate files scanned with ControlCenter3 (For Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What is Brother iPrint&Scan?
- 4What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Wrinkle
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Can I print from or scan to Android™ Smartphone?
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Install additional memory.
- 13Set up your Brother machine on a wireless network.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Colors are light or unclear on the whole page
- 17Reset the network settings to the factory default (video instructions).
- 18Configure and use the Scan to Network feature
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20Clear the message "Awaiting Redial"
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Print on plain paper or bond paper from the Manual feed slot
- 23How to identify your Operating System (OS).
- 24Scan and save a document in PDF format (Scan to File)
- 25Can I use voice mail on the same line as my Brother machine?
- 26Carry out calibration to improve the color density
- 27Drum Error (Drum!)
- 28What driver package format is supported by my Linux distribution?
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30The printer status is Offline or Paused.
- 31White streaks or bands down the page
- 32Colored streaks or bands down the page
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35The color of your printouts is not what you expected
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37Curled or wavy
- 38Clean the Drum Unit
- 39A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 40Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 41I keep getting the error message "Authenticate Err (Authentication error)".
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Jam Rear
- 44Reset the network settings to the factory default
- 45Print on envelopes, labels or thick paper from the Manual feed slot
- 46I'm using Macintosh. What is the PreScan option used for?
- 47Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 48Poor fixing
- 49Replace Drum
- 50All one color