FAQs & Troubleshooting
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346 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Locate files scanned with ControlCenter3 (For Windows)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Curled or wavy
- 8Can I print from or scan to Android™ Smartphone?
- 9What is Brother iPrint&Scan?
- 10The color of your printouts is not what you expected
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Colors are light or unclear on the whole page
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Print on plain paper or bond paper from the Manual feed slot
- 16Color misregistration
- 17What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 18White spots or hollow print
- 19Wrinkle
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Reset the network settings to the factory default (video instructions).
- 22Turn the Toner Save mode on or off
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24How to identify your Operating System (OS).
- 25Adjust color settings by using the custom setting in the printer driver
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Can I use voice mail on the same line as my Brother machine?
- 28When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 29What driver package format is supported by my Linux distribution?
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31The printer status is Offline or Paused.
- 32White streaks or bands down the page
- 33Completely blank or some colors are missing.
- 34Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Setup and use Brother PC-FAX receiving
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 43Poor fixing
- 44Toner scatter or toner stain
- 45Reset the network settings to the factory default (video instructions available)
- 46Colored streaks or bands down the page
- 47Change the printer driver settings (Windows/macOS)
- 48I am asked to enter a password when starting the Remote Setup application. What is the password?
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.