FAQs & Troubleshooting
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328 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Out of Memory
- 4Scan and save a document in PDF format (Scan to File)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Print on plain paper or bond paper from the Manual feed slot
- 7Turn the Toner Save Mode on or off.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The printer status is Offline or Paused.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Printouts have wrinkles.
- 14Change the printer driver settings (Windows/macOS)
- 15What driver package format is supported by my Linux distribution?
- 16The toner does not fix to paper well. (Poor fixing)
- 17Print on envelopes, labels or thick paper from the Manual feed slot
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Configure and use the Scan to Network feature
- 20Can I print from or scan to Android™ Smartphone?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24What is Brother iPrint&Scan?
- 25Printouts are curled or wavy.
- 26Adjust color settings by using the custom setting in the printer driver
- 27What can happen if the wrong paper is used in your machine.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33How to identify your Operating System (OS).
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35Carry out calibration to improve the color density
- 36When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39I'm having a problem with the print quality. How can I solve it?
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41Delete print jobs from the print queue.
- 42I keep getting the error message "Authenticate Err (Authentication error)".
- 43Jam Inside
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47No Belt Unit
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49Protect your Brother machine against unauthorised access over the network
- 50Configure and use the Scan to FTP feature