FAQs & Troubleshooting
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328 Results
- 1Out of Memory
- 2Jam Inside
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Configure and use the Scan to Network feature
- 6Adjust color settings by using the custom setting in the printer driver
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Carry out calibration to improve the color density
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 11Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 12Drums End Soon/ Drum End Soon(X)
- 13Print on envelopes, labels or thick paper from the Manual feed slot
- 14What driver package format is supported by my Linux distribution?
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16The printer status is Offline or Paused.
- 17Can I use voice mail on the same line as my Brother machine?
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 22Drum Error (Drum!)
- 23Printouts have wrinkles.
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26ControlCenter3 displays a blank screen at startup (Windows)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29I'm using MagicJack and am having problems sending or receiving faxes.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 32Jam Rear
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34Replace Drum
- 35What is MFL-Pro Suite Software?
- 36Replace Toner
- 37Protect your Brother machine against unauthorised access over the network
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42How to identify your Operating System (OS).
- 43The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 44I keep getting the error message "Authenticate Err (Authentication error)".
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47Belt End Soon
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".