FAQs & Troubleshooting
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327 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Out of Memory
- 5Printouts are curled or wavy.
- 6What is Brother iPrint&Scan?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Printouts (envelope, cardboard) have creases.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Printouts have wrinkles.
- 15Print on plain paper or bond paper from the Manual feed slot
- 16The toner does not fix to paper well. (Poor fixing)
- 17Delete print jobs from the print queue.
- 18Can I print from or scan to Android™ Smartphone?
- 19Adjust color settings by using the custom setting in the printer driver
- 20I keep getting the error message "Authenticate Err (Authentication error)".
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24Scan and save a document in PDF format (Scan to File)
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Configure and use the Scan to Network feature
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Carry out calibration to improve the color density
- 29What driver package format is supported by my Linux distribution?
- 30How to identify your Operating System (OS).
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32I'm using MagicJack and am having problems sending or receiving faxes.
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 40Jam Inside
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 43Setup and use Brother PC-FAX receiving
- 44WT Box End Soon
- 45Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 48Jam Tray
- 49Why doesn't the machine answer when receiving a call?
- 50Reset the network settings to the factory default