FAQs & Troubleshooting
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328 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Printouts are curled or wavy.
- 4Out of Memory
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7The printer status is Offline or Paused.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Change the printer driver settings (Windows/macOS)
- 10Printouts have wrinkles.
- 11Turn the Toner Save Mode on or off.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13How to identify your Operating System (OS).
- 14Scan and save a document in PDF format (Scan to File)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Print on plain paper or bond paper from the Manual feed slot
- 18The toner does not fix to paper well. (Poor fixing)
- 19What is Brother iPrint&Scan?
- 20Can I print from or scan to Android™ Smartphone?
- 21What driver package format is supported by my Linux distribution?
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23Delete print jobs from the print queue.
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Carry out calibration to improve the color density
- 26Print on envelopes, labels or thick paper from the Manual feed slot
- 27Configure and use the Scan to Network feature
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30I keep getting the error message "Authenticate Err (Authentication error)".
- 31Setup and use Brother PC-FAX receiving
- 32Drum Error (Drum!)
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 41Can I use voice mail on the same line as my Brother machine?
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 44Jam Inside
- 45Printouts (envelope, cardboard) have creases.
- 46Install additional memory.
- 47Protect your Brother machine against unauthorised access over the network
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?