FAQs & Troubleshooting
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370 Results
- 1Protect your Brother machine against unauthorised access over the network
- 2Log on as a restricted user when the Secure Function Lock feature is turned ON
- 3When I scan a document using ControlCenter, the scanned file size is too big.
- 4Replace Toner
- 5Replace Drum
- 6Jam Inside
- 7Duplex (two-sided) scan
- 8When I make a copy using Legal size paper the image or text is cut off.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Document Jam
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13The printer status is Offline or Paused.
- 14Jam Rear
- 15Reset the network settings to the factory default (video instructions).
- 16How to identify your Operating System (OS).
- 17"Offline" appears on the Status Monitor.
- 18What is Brother iPrint&Scan?
- 19No Paper
- 20Jam Tray 1 / Jam Tray 2
- 21I cannot print using my Brother machine on a wireless network (Windows)
- 22Cover is Open
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24Enable the Brother machine's network interface.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 27Store numbers on my Brother machine for easy dialing from the computer. (For Windows)
- 28Ghost
- 29Set up your Brother machine on a wireless network.
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31Can I print from or scan to Android™ Smartphone?
- 32Change the printer driver settings (Windows/macOS)
- 33Print Unable or Print Unable XX
- 34When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 35I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40Jam Duplex
- 41Jam MP Tray
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 45Fuser Error or Self-Diagnostic
- 46Manual Feed
- 47Drum Error (Drum!)
- 48Wrinkles or creases
- 49Reset the network settings to the factory default
- 50Install the optional lower tray
