FAQs & Troubleshooting
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225 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 4Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 5Delete print jobs from the print queue.
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The printer status is Offline or Paused.
- 8I can print but cannot scan via network. (For Windows)
- 9I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 10How do I improve the copy or fax quality?
- 11What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 12How do I install additional memory?
- 13What driver package format is supported by my Linux distribution?
- 14Change the printer driver settings (Windows/macOS)
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16Can I print from DOS applications?
- 17What can happen if the wrong paper is used in your machine.
- 18I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 19Print the Network Configuration page
- 20Pre-Required Procedures (Linux)
- 21Open the Control Panel (For Windows)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25Check the IP addresses of your PC and the Brother machine
- 26Verify if the Brother machine has a dial tone
- 27When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29What is a "Generic PCL Driver"?
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 32The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34I want to print using CUPS while keeping SELinux enabled. (Linux)
- 35The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 36Can I print from or scan to Android™ Smartphone?
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 40Does NC-2200w work with Windows Vista?
- 41PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 42I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 45Verify the Brother machine connected to the Wired Network (For Windows)
- 46Open the "Scanners and Cameras" and Properties.
- 47What is the Network Shared printing?
- 48I cannot print from my computer via network. (For Windows)
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?