FAQs & Troubleshooting
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225 Results
- 51I am experiencing problems sending a fax, what can I do?
- 52I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 53I'm using Windows®. I am trying to receive faxes into my PC with the MFC connected to a phone line using distinctive ring. The PC-FAX Receive software is answering all incoming calls, regular ring and distinctive ring. What do I do?
- 54I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 55I cannot install the driver when using the Driver Install Tool. (Linux)
- 56Configure and use the Scan Key Tool (Linux)
- 57The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 58Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 59Delete a network scanner entry. (Linux)
- 60How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 61I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 62Delete print jobs from the print queue.
- 63Verify the Brother machine connected to the Wired Network (For Macintosh)
- 64Discover the MAC address of the Brother network card
- 65I cannot print from my computer via network. (For Windows)
- 66I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 67Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 68I can print but cannot scan via network. (For Macintosh)
- 69Verify if the Brother machine has a dial tone
- 70I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 71How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 72When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 73In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 74When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 75The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 76What is a "Generic PCL Driver"?
- 77Uninstall the drivers. (Mac OS X 10.5)
- 78Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 79How do I program the date and time?
- 80I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 81When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 82Why doesn't the machine answer when receiving a call?
- 83When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 84Can I print from DOS applications?
- 85What is the "Station ID" and how do I set it?
- 86Replace the drum unit.
- 87I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 88I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 89Replace the toner cartridge.
- 90Vertical streaks appear in my copies.
- 91My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 92The downloaded driver's name is different from my machine's name. (Linux)
- 93The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 94Large characters are printed incorrectly. (Linux)
- 95I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 96I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 97Configure scan settings without administrator privileges (Linux)
- 98Print command (cupswrapper) (Linux)
- 99I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 100Uninstall printer drivers (Linux)