FAQs & Troubleshooting
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372 Results
- 1"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 2Replace Drum
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Jam Inside
- 5Replace Toner
- 6Make my copied images lighter or darker.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Can I turn off Deep Sleep Mode?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Page skewed
- 13What is Brother iPrint&Scan?
- 14Wrinkles or creases
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Ghost
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Jam Rear
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 21I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 22I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 23Faint
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25Manual Feed
- 26Configure and use the Scan to Network feature (For Windows)
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Can I print from or scan to Android™ Smartphone?
- 29The printer status is Offline or Paused.
- 30No Paper
- 31Jam Duplex
- 32Jam MP Tray
- 33Black toner marks across the page
- 34Lines across the page
- 35How to identify your Operating System (OS).
- 36What driver package format is supported by my Linux distribution?
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 39Cover is Open
- 40Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 41Replace Fuser
- 42"Offline" appears on the Status Monitor.
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 46Set the Brother machine to prevent public access to certain features
- 47Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 48Document Jam
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50Configure and use the Scan to E-mail Server feature.