FAQs & Troubleshooting
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374 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Drum
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Can I turn off Deep Sleep Mode?
- 5Jam Inside
- 6Make my copied images lighter or darker.
- 7Replace Toner
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Wrinkles or creases
- 11Curled or wavy
- 12Jam Rear
- 13Turn the Toner Save mode on or off
- 14Can I print from or scan to Android™ Smartphone?
- 15Configure and use the Scan to Network feature (For Windows)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Jam Duplex
- 19Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 20My printed pages are completely blank.
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 23Page skewed
- 24I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 25The printer status is Offline or Paused.
- 26How to identify your Operating System (OS).
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28Jam MP Tray
- 29No Paper
- 30Document Jam
- 31Jam Tray 1 / Jam Tray 2
- 32Reset the network settings to the factory default (video instructions).
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34What is Brother iPrint&Scan?
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Replace Fuser
- 37Hollow print
- 38Can I use voice mail on the same line as my Brother machine?
- 39White spots or black spots at 3.7 in. (94 mm) intervals
- 40I cannot print using my Brother machine on a wireless network (Windows)
- 41"Offline" appears on the Status Monitor.
- 42Manual Feed
- 43Black toner marks across the page
- 44Printing/ Scanning with a mobile device
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48White lines down the page
- 49White lines across the page
- 50Set up your Brother machine on a wireless network.