FAQs & Troubleshooting
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291 Results
- 1How do I clean white or black spots on printed documents?
- 2How to identify your Operating System (OS).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Install the built-in drivers (For Windows 8 or later)
- 5Scan and save a document in PDF format (Scan to File)
- 6"Paper Jam Rear" error appears on the LCD. What should I do?
- 7The printer status is Offline or Paused.
- 8Replace the toner cartridge
- 9Can I print from or scan to Android™ Smartphone?
- 10Replace the drum unit.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 13Does NC-2200w work with Windows Vista?
- 14How can I improve poor print quality ?
- 15Open the Control Panel (For Windows)
- 16How do I factory reset the print server?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20How do I load legal size paper in the paper tray?
- 21How do I clean the corona wire?
- 22Protect your Brother machine against unauthorised access over the network
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24My Brother machine misfeeds paper.
- 25My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 26I cannot print from my computer via USB.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Pre-Required Procedures (Linux)
- 31Windows 10 Support Information
- 32I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 37How do I clean the laser scanner window?
- 38"Paper Jam Tray" error appears on the LCD. What should I do?
- 39When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 40When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 41When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 42How can I clear the "Scanner Locked" error message?
- 43How do I clear vertical lines or streaks that appear in the copies I made?
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Why doesn't my Brother machine have a dial tone?
- 47Verify if the Brother machine has a dial tone
- 48I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 49I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 50Change the user interface of ControlCenter3
