FAQs & Troubleshooting
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294 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Load paper.
- 3Can I print from or scan to Android™ Smartphone?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How to identify your Operating System (OS).
- 6Install the built-in drivers (For Windows 8 and Windows 10)
- 7I'm using MagicJack and am having problems sending or receiving faxes.
- 8Load envelopes, labels, or thick paper into the manual feed slot.
- 9How do I clean white or black spots on printed documents?
- 10Replace the drum unit.
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13Pre-Required Procedures (Linux)
- 14How do I load legal size paper in the paper tray?
- 15I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 16I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 17My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19Replace the toner cartridge
- 20The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22The printer status is Offline or Paused.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25How can I improve poor print quality ?
- 26"Paper Jam Rear" error appears on the LCD. What should I do?
- 27"Paper Jam Tray" error appears on the LCD. What should I do?
- 28Printing on thick paper or transparencies.
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Open the Control Panel (For Windows)
- 33I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 34Check the IP addresses of your PC and the Brother machine
- 35Can I set my Brother machine to forward the faxes I receive to another location?
- 36How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 37"Paper Jam Inside" error appears on the LCD. What should I do?
- 38How do I factory reset the print server?
- 39Uninstall the drivers (Windows)
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41How do I clear vertical lines or streaks that appear in the copies I made?
- 42I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 44Cannot print after a Windows 10 update (June 2020)
- 45Change the printer driver settings (Windows/macOS)
- 46Can I transfer faxes in the MFC's memory to the PC?
- 47How do I check if the MFC has faxes in its memory?
- 48Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 49When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 50Can I reduce the size of a received fax on this machine?