FAQs & Troubleshooting
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294 Results
- 51I'm using Macintosh®. What are the settings in the Scanner window used for?
- 52How do I know the current network configuration?
- 53The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 54The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 55Can I print from or scan to Android™ Smartphone?
- 56I'm using MagicJack and am having problems sending or receiving faxes.
- 57The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 58Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 59Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 60When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 61I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 62How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 63"Paper Jam Tray" error appears on the LCD. What should I do?
- 64My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 65What can happen if the wrong paper is used in your machine.
- 66Can I print using the IPP protocol on Windows XP?
- 67When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 68When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 69How do I factory reset the print server?
- 70What is the BRAdmin Professional software used for?
- 71My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 72Open the Control Panel (For Windows)
- 73My Brother machine misfeeds paper.
- 74Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 75Protect your Brother machine against unauthorised access over the network
- 76How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 77I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 78I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 79When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 80What is Distinctive Ring and how do I program it?
- 81My FAX/MFC will not Dial. Why?
- 82I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 83I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 84Uninstall the scanner driver. (Linux)
- 85Replace the toner cartridge
- 86I installed scan-key-tool, but it does not work. (Linux)
- 87ControlCenter3 displays a blank screen at startup (Windows)
- 88Delete print jobs from the print queue.
- 89Open the "Scanners and Cameras" and Properties.
- 90The paper is skewed when it's printed.
- 91Can I set my Brother machine to forward the faxes I receive to another location?
- 92Which E-mail packages are compatible with ControlCenter3?
- 93How do I check if the MFC has faxes in its memory?
- 94What are the recommended specifications for the paper I should use on my product?
- 95"Document Jam" error appears on the LCD. What should I do?
- 96When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 97I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 98I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 99Can I use non-Brother or third party supplies with the Brother machine?
- 100When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?