FAQs & Troubleshooting
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294 Results
- 51My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 52The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 53I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 54I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 55When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 56When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 57I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 58The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 59My Brother machine misfeeds paper.
- 60I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 61How do I factory reset the print server?
- 62What is the BRAdmin Professional software used for?
- 63My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 64I'm using Macintosh®. What are the settings in the Scanner window used for?
- 65The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 66Can I print from or scan to Android™ Smartphone?
- 67I'm using MagicJack and am having problems sending or receiving faxes.
- 68The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 69Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 70Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 71I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 72I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 73How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 74What are the recommended specifications for the paper I should use on my product?
- 75My FAX/MFC will not Dial. Why?
- 76Can I print using the IPP protocol on Windows XP?
- 77I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 78Open the Control Panel (For Windows)
- 79Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 80Uninstall the scanner driver. (Linux)
- 81Protect your Brother machine against unauthorised access over the network
- 82Delete print jobs from the print queue.
- 83Scan multiple pages into one file instead of each scan being saved as a separate file.
- 84How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 85"Document Jam" error appears on the LCD. What should I do?
- 86When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 87What is Distinctive Ring and how do I program it?
- 88I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 89When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 90I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 91I installed scan-key-tool, but it does not work. (Linux)
- 92Open the "Scanners and Cameras" and Properties.
- 93Replace the toner cartridge
- 94ControlCenter3 displays a blank screen at startup (Windows)
- 95How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 96The paper is skewed when it's printed.
- 97Can I set my Brother machine to forward the faxes I receive to another location?
- 98Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 99Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 100Which E-mail packages are compatible with ControlCenter3?