FAQs & Troubleshooting
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MFC-7420
294 Results
1.
Scan and save a document in PDF format (Scan to File)
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
Load paper.
4.
Install the built-in drivers (For Windows 8 and Windows 10)
5.
How to identify your Operating System (OS).
6.
How do I clean white or black spots on printed documents?
7.
How do I know the current network configuration?
8.
Load envelopes, labels, or thick paper into the manual feed slot.
9.
How can I improve poor print quality ?
10.
"Paper Jam Rear" error appears on the LCD. What should I do?
11.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
12.
Pre-Required Procedures (Linux)
13.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
14.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
15.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
16.
Replace the drum unit.
17.
What driver package format is supported by my Linux distribution?
18.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
19.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
20.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
21.
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
22.
What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
23.
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
24.
I cannot install Brother drivers on Debian 10 or later (Linux)
25.
I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
26.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
27.
The printer status is Offline or Paused.
28.
How do I load legal size paper in the paper tray?
29.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
30.
Does NC-2200w work with Windows Vista?