FAQs & Troubleshooting
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290 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2How can I improve poor print quality ?
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4Can I print from or scan to Android™ Smartphone?
- 5"Paper Jam Rear" error appears on the LCD. What should I do?
- 6I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 7Scan and save a document in PDF format (Scan to File)
- 8How do I clean white or black spots on printed documents?
- 9How to identify your Operating System (OS).
- 10Printing on thick paper or transparencies.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Cannot print after a Windows 10 update (June 2020)
- 13I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 14How do I load legal size paper in the paper tray?
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17The printer status is Offline or Paused.
- 18Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 19The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 20How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23"Paper Jam Tray" error appears on the LCD. What should I do?
- 24I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 25My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 26Load paper.
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 28Change the printer driver settings (Windows/macOS)
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30How can I clear the "Scanner Locked" error message?
- 31Can I confirm that the FAX was sent correctly?
- 32Can I print using the IPP protocol on Windows XP?
- 33How do I factory reset the print server?
- 34What driver package format is supported by my Linux distribution?
- 35Load envelopes, labels, or thick paper into the manual feed slot.
- 36I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 39Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 40What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 41Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 42I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 43How do I check if the MFC has faxes in its memory?
- 44What is Distinctive Ring and how do I program it?
- 45Can I reduce the size of a received fax on this machine?
- 46What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 47I'm using Macintosh. What is the PreScan option used for?
- 48I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 49Open the Control Panel (For Windows)
- 50The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?