FAQs & Troubleshooting
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289 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper into my Brother machine's paper tray.
- 3Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 4The printer status is Offline or Paused.
- 5Pre-Required Procedures (Linux)
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11How do I adjust the number of times my Brother machine rings before it answers?
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14Does NC-2200w work with Windows Vista?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16When I print, the pages are smudged with ink. What should I do?
- 17Can third party ink be used to refill the ink cartridges?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20Use my telephone provider's voice mail service on the same line as my Brother machine
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22I am having issues with the paper feed. What can I do?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 24Cannot print after a Windows 10 update (June 2020)
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 27Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 30One or more of my colors are not printing (blank). What can I do?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 34How do I know the current network configuration?
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36Scan and save a document in PDF format (Scan to File)
- 37Scan multiple pages into one file instead of each scan being saved as a separate file.
- 38When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 39Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41What is Distinctive Ring and how do I program it?
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 45The edge of glossy paper is smudged.
- 46I cannot print from my computer via USB.
- 47I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48Functions supported in the Windows 7 built-in drivers
- 49Which E-mail packages are compatible with ControlCenter3?
- 50I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".