FAQs & Troubleshooting
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275 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 5When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 6What is the BRAdmin Professional software used for?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9Where is the USB port on the machine? I can't find it on the back of the unit.
- 10Can I confirm that the FAX was sent correctly?
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How do I clear Machine Error 46?
- 15When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 16Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 19How do I print on an envelope?
- 20While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 21Pre-Required Procedures (Linux)
- 22Windows 10 Support Information
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Scan and save a document in PDF format (Scan to File)
- 28I cannot scan via USB. (Mac OS X)
- 29Does NC-2200w work with Windows Vista?
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 34What does "COMM.ERROR" on the LCD display mean?
- 35Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 36Configure the Scan to Email Feature (Linux)
- 37Large characters are printed incorrectly. (Linux)
- 38Print command (LPR) (Linux)
- 39I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41Check the firmware version.
- 42Open the Control Panel (For Windows)
- 43Verify the Brother machine connected to the Wired Network (For Windows)
- 44Discover the MAC address of the Brother network card
- 45Change the printer driver settings (Windows/macOS)
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47Functions supported in the Windows 7 built-in drivers
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.
