FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 5I'm using MagicJack and am having problems sending or receiving faxes.
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Pre-Required Procedures (Linux)
- 9The machine does not print anything.
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11How to identify your Operating System (OS).
- 12The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 13Scan a document using "Scanner and Camera Wizard" in Windows XP
- 14What driver package format is supported by my Linux distribution?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 18The paper is skewed when it's printed.
- 19Can I reduce the size of a received fax on this machine?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22Why doesn't my Brother machine have a dial tone?
- 23Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 24Uninstall Scan-key-tool. (Linux)
- 25I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 26Change or delete an existing Speed Dial number.
- 27Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 28Functions supported in the Windows 7 built-in drivers
- 29Store Speed Dial numbers on my Brother machine for easy dialing.
- 30I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 31Why doesn't the machine answer when receiving a call?
- 32Can I confirm that the FAX was sent correctly?
- 33How can I configure Windows® XP to send faxes?
- 34Do I need a telephone line to send and receive faxes with my Brother machine?
- 35Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 36When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 37Where is the full User's Guide? I can't find enough information in the paper manual.
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39Configure the Scan to Email Feature (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 42I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 43Open the Control Panel (For Windows)
- 44Change the printer driver settings (Windows/macOS)
- 45The printer status is Offline or Paused.
- 46I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 47I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 48When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 49When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 50What does "COMM.ERROR" on the LCD display mean?