FAQs & Troubleshooting
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188 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 4I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5The machine does not print anything.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I cannot print with Windows Vista 64bit.
- 11Cannot print after a Windows 10 update (June 2020)
- 12What driver package format is supported by my Linux distribution?
- 13When trying to print from Mac OS® X the print queue is stopped.
- 14The printer status is Offline or Paused.
- 15Can I print from or scan to Android™ Smartphone?
- 16The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17Store Speed Dial numbers on my Brother machine for easy dialing.
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Pre-Required Procedures (Linux)
- 21Change or delete an existing Speed Dial number.
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23I'm using MagicJack and am having problems sending or receiving faxes.
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 26I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 27Delete print jobs from the print queue.
- 28The paper is skewed when it's printed.
- 29What is Distinctive Ring and how do I program it?
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Functions supported in the Windows 7 built-in drivers
- 32I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35How to identify your Operating System (OS).
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 38I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 39I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 40I'm using Macintosh. What is the PreScan option used for?
- 41How can I clear the "PAPER JAM" error message?
- 42Can I reduce the size of a received fax on this machine?
- 43Change the printer driver settings (Windows/macOS)
- 44I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Scan a document using "Scanner and Camera Wizard" in Windows XP
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 48When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 49I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 50I'm using Macintosh®. What are the settings in the Scanner window used for?