FAQs & Troubleshooting
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249 Results
- 1Where can I find my Brother printer's serial number?
- 2How do I connect the printer and my mobile device via Bluetooth®?
- 3How do I install/change the label roll?
- 4The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 5What is the default User ID and Password for BRAdmin Light or Professional?
- 6How do I transfer label or slip templates?
- 7How can I reset the printer?
- 8Where can I download the latest P-touch Editor for Mac?
- 9How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 102-color Printing is not possible.
- 11How do I transfer label templates with P-touch Transfer Express?
- 12I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 13What Android™ mobile application can I use?
- 14What iOS mobile application can I use?
- 15Use Remote Update to download files to your printer from an FTP server
- 16Installing the software
- 17Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 18(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19Using the Printer Setting Tool (for Mac)
- 20How to print a label using AirPrint (For Mac)
- 21Labels are jammed in the machine or are not ejected correctly after printing.
- 22I got an error while installing the printer driver. (Linux®)
- 23Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25How to identify your Operating System (OS) for Windows or Mac
- 26I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 28Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 29Printing is not possible. (USB connection)
- 30Using the Device Settings (for Windows)
- 31Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 32When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 33My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 34I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 35When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 36I cannot connect my printer to a Windows 11 computer via USB.
- 37How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 38P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 39P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 40How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 41How can I connect my printer wirelessly?
- 42I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 43How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45How to identify the printer's firmware version
- 46I cannot connect my printer and print via Bluetooth® on macOS 12.
- 47Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 48How do I uninstall the printer driver?
- 49My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 50I cannot print after updating the firmware or font data.