FAQs & Troubleshooting
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233 Results
- 1What is the default User ID and Password for BRAdmin Light or Professional?
- 2How do I connect the printer and my mobile device via Bluetooth®?
- 3How do I install/change the label roll?
- 4Where can I find my Brother printer's serial number?
- 5The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 6How can I reset the printer?
- 7What iOS mobile application can I use?
- 8How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 9Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 10I cannot connect my printer to the wireless network with WPS when using WPA3.
- 11How to print a label using AirPrint (For Mac)
- 12What Android™ mobile application can I use?
- 13How can I connect my printer wirelessly?
- 14Where can I download the latest P-touch Editor for Mac?
- 15I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 16P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 17Using the Printer Setting Tool (for Mac)
- 18How do I connect the printer to my mobile device using the Infrastructure mode or the Wireless Direct mode?
- 19Installing the software
- 20Using the Device Settings (for Windows)
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22How to identify your Operating System (OS) for Windows or Mac
- 23Labels are jammed in the machine or are not ejected correctly after printing.
- 24When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 25I cannot connect my printer to a Windows 11 computer via USB.
- 262-color Printing is not possible.
- 27Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 28How do I connect my computer to the printer using the Wireless Direct mode?
- 29What are the cleaning sheets for? When do I use them?
- 30When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 31I cannot connect my printer and print via Bluetooth® on macOS 12.
- 32How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 33How do I connect the printer to my computer via wired LAN (Ethernet)? (for Windows)
- 34Printing is not possible. (USB connection)
- 35Use Remote Update to download files to your printer from an FTP server
- 36I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 37I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 38How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 39I cannot print after updating the firmware or font data.
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 42Using the Communication settings (for Windows)
- 43How do I uninstall the printer driver?
- 44I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 45Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 46I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 47Installing a CA certificate
- 48How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 49How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 50How to identify the printer's firmware version