FAQs & Troubleshooting
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249 Results
- 1I cannot connect my printer to the wireless network with WPS when using WPA3.
- 2I cannot install the printer driver.
- 3Wireless setup: Connect your printer to your computer.
- 4What are the cleaning sheets for? When do I use them?
- 5How do I connect the printer to my mobile device using the Infrastructure mode or the Wireless Direct mode?
- 6Where can I find my Brother printer's serial number?
- 7Using the Communication settings (for Windows)
- 8How do I install/change the label roll?
- 9Where can I download the latest P-touch Editor for Mac?
- 10What iOS mobile application can I use?
- 11Using the Printer Setting Tool (for Mac)
- 12Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 13How do I connect my computer to the printer using the Wireless Direct mode?
- 14How can I connect my printer wirelessly?
- 15P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 16What Android™ mobile application can I use?
- 17How to uninstall the printer driver and software
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20How to identify your Operating System (OS) for Windows or Mac
- 212-color Printing is not possible.
- 22How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 23The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 24(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 25What is the default User ID and Password for BRAdmin Light or Professional?
- 26I cannot print.
- 27When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 28How do I transfer label templates with P-touch Transfer Express?
- 29Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 30How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 31I cannot install the printer driver or print in Windows 11.
- 32I cannot connect my printer to a Windows 11 computer via USB.
- 33(Video) 2-color Printing is not possible.
- 34Using the Device Settings (for Windows)
- 35How do I connect the printer to my computer via Wi-Fi®?
- 36Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 37I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 38How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 39Using the Printer Setting Tool (for Windows)
- 40How to identify the printer's firmware version
- 41P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 42Installing the software
- 43How do I transfer label or slip templates?
- 44When I print many continuous labels, part of the label data is printed twice.
- 45Printing is not possible. (USB connection)
- 46What do the indicator lights mean?
- 47How to open the Devices and Printers window
- 48Video guide: Connect the printer to your mobile device via Wi-Fi®
- 49I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 50I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
