FAQs & Troubleshooting
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229 Results
- 1Where can I find my Brother printer's serial number?
- 22-color Printing is not possible.
- 3Wireless setup: Connect your printer to your computer.
- 4I cannot connect my printer to the wireless network with WPS when using WPA3.
- 5Where can I download the latest P-touch Editor for Mac?
- 6I cannot install the printer driver.
- 7What iOS mobile application can I use?
- 8How do I connect the printer to my mobile device using the Infrastructure mode or the Wireless Direct mode?
- 9Using the Printer Setting Tool (for Mac)
- 10Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 11How to uninstall the printer driver and software
- 12How do I install/change the label roll?
- 13The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 14I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 15What is the default User ID and Password for BRAdmin Light or Professional?
- 16How can I connect my printer wirelessly?
- 17P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 18How do I transfer label or slip templates?
- 19What are the cleaning sheets for? When do I use them?
- 20I cannot connect my printer to a Windows 11 computer via USB.
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22How to identify your Operating System (OS) for Windows or Mac
- 23How do I connect my computer to the printer using the Wireless Direct mode?
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25Using the Communication settings (for Windows)
- 26When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 27I cannot print.
- 28What Android™ mobile application can I use?
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30Printing is not possible. (USB connection)
- 31Installing the software
- 32When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 33The paper settings specified from the server computer are not reflected on the client computer.
- 34The power button does not light up.
- 35Using the Printer Setting Tool (for Windows)
- 36Using the Device Settings (for Windows)
- 37What do the indicator lights mean?
- 38How do I connect the printer to my computer via Wi-Fi®?
- 39How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 40How to identify the printer's firmware version
- 41How do I transfer label templates with P-touch Transfer Express?
- 42Labels are jammed in the machine or are not ejected correctly after printing.
- 43When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 44When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 45I got an error while installing the printer driver. (Linux®)
- 46I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 47What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 50How can I reset the printer?