QL-810W/810Wc
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FAQs & Troubleshooting |
What do the indicator lights mean?
The indicators light and blink to indicate the printer's status. The following symbols are used in this FAQ to explain the meaning of the different indicator colors and patterns.
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Indicator is lit in the color shown |
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Indicator is flashing in the color shown |
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Indicator is off |
| Status LED | Editor Lite LED | Wi-Fi LED | Condition | Solution |
|---|---|---|---|---|
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Depends on whether the Editor Lite mode is on or off*1 | Depends on the status of the wireless connection*2 | Power is ON | - |
| Feeding mode | ||||
| Printing mode | ||||
| Cutting mode | ||||
| Cleaning mode | ||||
| Platen roller is rotating | ||||
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(Once every 0.5 second) |
WPS setup mode | |||
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Initializing mode | ||
| Preparing reset | ||||
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Depends on whether the Editor Lite mode is on or off*1 | Depends on the status of the wireless connection*2 | Print preparation mode | - |
| Receiving data | ||||
| Transferring data | ||||
| Searching for printer using AirPrint from a mobile device | ||||
| Canceling print job | ||||
| Overwriting data (from Printer Setting Tool) | ||||
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Depends on whether the Editor Lite mode is on or off*1 | Depends on the status of the wireless connection*2 | The DK Roll Compartment Cover is open. | - |
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System OFF mode | - | |
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(Once every 0.5 second) |
Depends on whether the Editor Lite mode is on or off*1 | Depends on the status of the wireless connection*2 | Cooling mode | Wait approximately 10 minutes, and then try printing again. |
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(0.3 second × 4 times, then lit) |
(0.3 second × 4 times, then lit) |
(0.3 second × 4 times, then lit) |
Overwriting data (from printer) | Updating the information in the printer. |
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Boot mode | Turn off the printer and then turn it on again. If the problem still occurs, contact Brother Customer Service. |
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(Once every 1 second) |
Depends on whether the Editor Lite mode is on or off*1 | Depends on the status of the wireless connection*2 | Media end error | Replace the DK Roll with a new one. If there is sufficient tape remaining, install the DK Roll correctly. -> See "How do I install/change the label roll?". |
| Feed error | Insert the end of the DK Roll correctly. | |||
| No media error | Load the DK Roll. -> See "How do I install/change the label roll?". |
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| Wrong media error | Load the correct DK Roll. -> See "How do I install/change the label roll?". |
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| Cover open error | Close the DK Roll Compartment Cover correctly. | |||
| Communication error | ・Transfer of the data failed. When sending a template as a .blf file, the model name in the file is different. -> Check the data and the connection status between the printer and the computer. -> See "How do I connect the printer to my computer via Wi-Fi®?". ・The wireless LAN connection was interrupted. Turn off the printer, and the turn the printer on again. -> See "How do I connect the printer to my computer via Wi-Fi®?". ・For Windows If this error occurs during 2-color printing, click the [Print] button in P-touch Editor, and then change [Output] to [Standard] in the [Print] dialog box that appears. If [High Resolution] is selected, you cannot use 2-color printing. |
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| BLF file error | Confirm that the model supports .blf files, and then transfer the data again. | |||
| Database search error | ・There is no database with the specified number. Specify a correct number. ・The search for a template with a linked database fails. -> Search again. |
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| No template error | ・There is no template with the specified number. Specify a correct number. ・When printing a template, the specified template does not exist. -> Select the correct template, and then print again. |
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| Access point search error |
・The access point could not be found. |
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| Access point connection error | If you are using two or more access points, reduce the number of access points to one, and then connect the printer again. | |||
| Access point setting error | Set the encryption method of the access point to a method other than WEP, and configure the wireless LAN settings using WPS. For more information about setting the encryption method of the access point, see the instructions provided with your access point. |
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| Security error | Configure the wireless settings using WPS again. | |||
| Charging required error | Connect the AC adapter to the printer. | |||
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(0.9 second off + 0.3 second flashing) |
Depends on whether the Editor Lite mode is on or off*1 | Depends on the status of the wireless connection*2 | Cutter error | Do not open the DK Roll compartment cover when the cutter is operating. To clear this error, press any button. |
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(Once every 0.3 second) |
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System error | Turn off the printer and then turn it on again. If the problem still occurs, contact Brother Customer Service. |
*1: 
(Editor Lite mode is on) or 
(Editor Lite mode is off)
*2: 
(wireless connection is established), 
(wireless connection is not established or it is being established), or 
(wireless function is off)
The Battery LED indicators and conditions
Battery is installed and AC adapter is connected
| Battery LED | Condition |
|---|---|
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Charging |
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Charging finished |
Battery is installed
| Battery LED | Condition | |
|---|---|---|
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0.5 second on + 3.5 seconds off | Remaining battery level is half |
| 0.5 second flashing × 2 times + 2.5 seconds off | Remaining battery level is low | |
| 0.5 second flashing | Charging required | |
