FAQs & Troubleshooting
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181 Results
- 1How do I transfer label templates with P-touch Transfer Express?
- 2Where can I download the latest P-touch Editor for Mac?
- 3How do I transfer label or slip templates?
- 4How to install the printer driver for serial interface
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 7How to identify your Operating System (OS) for Windows or Mac
- 8Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 9How do I uninstall the printer driver?
- 10I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 11Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 12Where can I find my Brother printer's serial number?
- 13I cannot discover the product with the configuration utility.
- 14The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17When I try to print a label, it comes out blank. (for Mac)
- 18What is the difference between the Auto Format command and the Apply Layout Style command?
- 19(Video) Small characters or thin lines are printed faintly.
- 20How to delete the registry information and files related to the printer driver
- 21How do I install/change the DK roll?
- 22What is the Label List? (P-touch Editor 5.x for Windows)
- 23Printing is not possible. (USB connection)
- 24I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27When I print many continuous labels, part of the label data is printed twice.
- 28The paper settings specified from the server computer are not reflected on the client computer.
- 29How do I clean my QL machine?
- 30I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 31How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 32A different IP address is assigned every time the product is booted.
- 33I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 34Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 35How do I reset the PS-9000 to factory default settings?
- 36When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 37When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 40How do I create name badges by joining "First Name" and "Last Name" fields together?
- 41I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 42Some of the print options in OpenOffice do not work. (Linux®)
- 43How to open the Devices and Printers window
- 44How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 45How do I transfer templates or other data from the computer to the printer?
- 46How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 47I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 48I installed the DK roll, but the message "No paper" appears.
- 49I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 50I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)