FAQs & Troubleshooting
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194 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2How do I transfer label or slip templates?
- 3"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 4Printing is not possible. (USB connection)
- 5How to install the printer driver for serial interface
- 6How do I transfer label templates with P-touch Transfer Express?
- 7How do I install/change the DK roll?
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11How to identify your Operating System (OS) for Windows or Mac
- 12The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 13I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15How do I uninstall the printer driver?
- 16When I try to print a label, it comes out blank. (for Mac)
- 17How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 18How do I create name badges by joining "First Name" and "Last Name" fields together?
- 19How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 20I cannot discover the product with the configuration utility.
- 21The driver downloaded from the website cannot be installed.
- 22I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 23How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 24How to make labels using Small Address Label (P-touch Editor 3.2 for Mac)
- 25How do I reset the PS-9000 to factory default settings?
- 26How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 27Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 28Where can I find my Brother printer's serial number?
- 29When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 34When printing multiple labels, I want to cut at the end of the last one. (P-touch Editor 5.2 or earlier for Mac)
- 35How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 37Some of the print options in OpenOffice do not work. (Linux®)
- 38Adding a custom media size for continuous tape / roll (Linux®)
- 39Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 40How to open the Devices and Printers window
- 41(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 42How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 43A different IP address is assigned every time the product is booted.
- 44The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46Creating an Address Label using P-touch Editor (P-touch Editor 3.x for Mac)
- 47How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 50Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)