FAQs & Troubleshooting
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135 Results
- 1The printer status is Offline or Paused.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The paper is skewed when it's printed.
- 8How to identify your Operating System (OS).
- 9Delete print jobs from the print queue.
- 10How do I install additional memory?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13How can I activate/deactivate the Toner Save Mode?
- 14How can I know how many pages the printer has printed?
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16Change the printer driver settings (Windows/macOS)
- 17What kind of memory can I use?
- 18The paper is creased.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 23"JAM E" error appears on the LCD. What should I do?
- 24"JAM A1 to A4" error appears on the LCD. What should I do?
- 25How do I install the Duplex Unit?
- 26What can happen if the wrong paper is used in your machine.
- 27What is the printable area per page?
- 28How do I install the Optional Tray Unit?
- 29What is the BRAdmin Professional software used for?
- 30How do I install the Offset Catch Tray?
- 31The printed letters are slanted, positioned incorrectly.
- 32What driver package format is supported by my Linux distribution?
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34What is the recommended paper?
- 35How do I replace the Feed Roller?
- 36Cannot print after a Windows 10 update (June 2020)
- 37I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 38Can I print from DOS applications?
- 39"JAM D" error appears on the LCD. What should I do?
- 40When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 41What is the life of the consumables?
- 42I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 43Windows 10 Support Information
- 44What is a "Generic PCL Driver"?
- 45"JAM B" error appears on the LCD. What should I do?
- 46How can I print envelopes?
- 47To install the printer driver easily using a tool. (Linux)
- 48Can I print from or scan to Android™ Smartphone?
- 49I cannot print from my computer via USB.
- 50"JAM C" error appears on the LCD. What should I do?