FAQs & Troubleshooting
The printer status is Offline or Paused.
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
How can I know how many pages the printer has printed?
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
How to identify your Operating System (OS).
Change the printer driver settings (Windows/macOS)
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
Download a file from the "Downloads" section and save it to Windows 8 computer.
How do I replace the Feed Roller?
Change the language displayed on my Brother machine's LCD.
Cannot print after a Windows 10 update (June 2020)
Can I print from or scan to Android™ Smartphone?
What is a "Generic PCL Driver"?
What is the life of the consumables?
I cannot print from my computer via network. (For Macintosh)
Can I print from DOS applications?
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
How can I activate/deactivate the Toner Save Mode?
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
Open the Control Panel (For Windows)
Install the built-in drivers (For Windows 8 or later)
Can I print from and scan to iPhone, iPod touch and iPad?
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
I cannot print from my computer via USB.
I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
I cannot print from my computer via network. (For Windows)
I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?