FAQs & Troubleshooting
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208 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 2The printer status is Offline or Paused.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 7Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Print on labels and envelopes from the MP tray.
- 12Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 13How do I clean the paper pick-up roller?
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16How do I disable the APIPA protocol?
- 17How do I enable or disable the wireless network card on this printer?
- 18Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 19Wireless Setup Assistant
- 20How to identify your Operating System (OS).
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 23Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 24Can the network printer be setup both wired and wireless at the same time?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30The printer prints unexpectedly or it prints garbage.
- 31Delete print jobs from the print queue.
- 32I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 33Printouts have wrinkles or creases.
- 34How do I factory reset the print server?
- 35What is the BRAdmin Professional software used for?
- 36What is the recommended paper?
- 37The printed letters are slanted, positioned incorrectly.
- 38Replace the drum unit.
- 39The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 40Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 41The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 42What is a "Generic PCL Driver"?
- 43How do I clear Jam Rear/ Duplex?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45What driver package format is supported by my Linux distribution?
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 48How do I install the Optional Tray Unit?
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
