FAQs & Troubleshooting
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- 1Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 2The printer status is Offline or Paused.
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4How do I clean the paper pick-up roller?
- 5Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7How do I factory reset the print server?
- 8How do I enable or disable the wireless network card on this printer?
- 9What is Brother iPrint&Scan?
- 10Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 11Replace the drum unit.
- 12How do I disable the APIPA protocol?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Can the network printer be setup both wired and wireless at the same time?
- 15I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 16Wireless Setup Assistant
- 17What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Print the Network Configuration List.
- 20How to identify your Operating System (OS).
- 21Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 22Use the Universal Printer Driver for PCL
- 23How do I clear Jam Rear/ Duplex?
- 24The printed letters are slanted, positioned incorrectly.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 27How can I clean the inside of the printer?
- 28How do I clear paper jams?
- 29Can I use AirPrint with my Brother machine?
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31Can I print from DOS applications?
- 32Print on labels and envelopes from the MP tray.
- 33I cannot connect my machine to the wireless network.
- 34"Offline" appears on the Status Monitor.
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Print a Printer Settings page.
- 37How can I change the printer settings?
- 38How do I install additional memory?
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Delete print jobs from the print queue.
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Can I print from or scan to Android™ Smartphone?
- 43Cannot print after a Windows 10 update (June 2020)
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Replace the toner cartridge
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.