FAQs & Troubleshooting
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207 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (SecureEasySetup™, Wi-Fi Protected Setup or AOSS™)
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The printer status is Offline or Paused.
- 4Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6How do I clean the paper pick-up roller?
- 7How do I enable or disable the wireless network card on this printer?
- 8How do I factory reset the print server?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Can the network printer be setup both wired and wireless at the same time?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12What is Brother iPrint&Scan?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Print on labels and envelopes from the MP tray.
- 15Replace the drum unit.
- 16Wireless Setup Assistant
- 17What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 18Print the Network Configuration List.
- 19Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 20Cannot print after a Windows 10 update (June 2020)
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23How to identify your Operating System (OS).
- 24How do I clear Jam Rear/ Duplex?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 27I cannot connect my machine to the wireless network.
- 28Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 29Can I use AirPrint with my Brother machine?
- 30Can I print from or scan to Android™ Smartphone?
- 31How do I disable the APIPA protocol?
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Change the printer driver settings (Windows/macOS)
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 43The printer prints unexpectedly or it prints garbage.
- 44Can I print from DOS applications?
- 45What driver package format is supported by my Linux distribution?
- 46Delete print jobs from the print queue.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Use the Universal Printer Driver for PCL
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50Discover the MAC address of the Brother network card