FAQs & Troubleshooting
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129 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3The printer status is Offline or Paused.
- 4How to identify your Operating System (OS).
- 5Install the built-in drivers (For Windows 8 and Windows 10)
- 6The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 7The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 8How do I install the Optional Tray Unit?
- 9How do I install additional memory?
- 10The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 11What kind of paper can I use?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What do the LED indications mean?
- 14Cannot print after a Windows 10 update (June 2020)
- 15The paper is skewed when it's printed.
- 16Delete print jobs from the print queue.
- 17Change the printer driver settings (Windows/macOS)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 20When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 21What is the printable area per page?
- 22How do I clear paper jams?
- 23Print on both sides of the paper.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26The printer prints unexpectedly or it prints garbage.
- 27Can I print from DOS applications?
- 28What can happen if the wrong paper is used in your machine.
- 29What is the best printer driver to use-the PCL or BR-Script driver?
- 30White spots appear in areas of dense black printing.
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32How can I change the printer settings?
- 33Printouts have a curl or wave.
- 34How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 35To install the printer driver easily using a tool. (Linux)
- 36Open the Control Panel (For Windows)
- 37Vertical black lines appear on the printout.
- 38I cannot print from my computer via USB.
- 39What kind of memory can I use?
- 40Printouts (envelopes) have creases.
- 41Windows 10 Support Information
- 42There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 43What driver package format is supported by my Linux distribution?
- 44Supported models of Universal Printer Driver for PCL
- 45How do I print a Test page?
- 46How can I clean the inside of the printer?
- 47What is the recommended paper?
- 48Replace the toner cartridge
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50Check the firmware version.