FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2How to identify your Operating System (OS).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5Install the built-in drivers (For Windows 8 and Windows 10)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The printer status is Offline or Paused.
- 11How do I clear paper jams?
- 12Cannot print after a Windows 10 update (June 2020)
- 13What can happen if the wrong paper is used in your machine.
- 14What is the best printer driver to use-the PCL or BR-Script driver?
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16Delete print jobs from the print queue.
- 17Change the printer driver settings (Windows/macOS)
- 18How can I change the printer settings?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20How do I install additional memory?
- 21What driver package format is supported by my Linux distribution?
- 22What do the LED indications mean?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 27What is the recommended paper?
- 28The printed letters are slanted, positioned incorrectly.
- 29Uninstall the printer drivers (For Windows)
- 30The printer prints unexpectedly or it prints garbage.
- 31Can I print from DOS applications?
- 32How do I install the Optional Tray Unit?
- 33What is a "Generic PCL Driver"?
- 34Print on both sides of the paper.
- 35The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 36Printouts (envelopes) have creases.
- 37Printouts have wrinkles or creases.
- 38What is the printable area per page?
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40The paper is skewed when it's printed.
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 42What kind of memory can I use?
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44Printouts have a curl or wave.
- 45Open the Control Panel (For Windows)
- 46Printouts have toner specks.
- 47How can I clean the inside of the printer?
- 48How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.