FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Does NC-2200w work with Windows Vista?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Windows 10 Support Information
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Delete print jobs from the print queue.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12How to identify your Operating System (OS).
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14Functions supported in the Windows 7 built-in drivers
- 15The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 16Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19What is the BRAdmin Professional software used for?
- 20How do I disable the APIPA protocol?
- 21Replace the toner cartridge.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 25Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 26I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 27Can I buy any MICR toner?
- 28What driver package format is supported by my Linux distribution?
- 29Cannot print after a Windows 10 update (June 2020)
- 30My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 31Print command (cupswrapper) (Linux)
- 32I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 33All print jobs are aborted and nothing is printed. (Linux)
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 38What is the Network Shared printing?
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 41What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 42I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 43Why does the Drum LED blink ?
- 44What is a "Generic PCL Driver"?
- 45What kind of memory can I use?
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47Printouts have a curl or wave.
- 48Printouts have wrinkles or creases.
- 49What do the LED indications mean?
- 50I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".