FAQs & Troubleshooting
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HL-5170DN
139 Results
1.
The printer status is Offline or Paused.
2.
How do I factory reset the print server?
3.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
4.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
5.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
6.
How to identify your Operating System (OS).
7.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
8.
Change the printer driver settings (Windows/macOS)
9.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
10.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
11.
Can I use non-Brother or third party supplies with the Brother machine?
12.
What can happen if the wrong paper is used in your machine.
13.
What is the printable area per page?
14.
I cannot install Brother drivers on Debian 10 or later (Linux)
15.
Printouts have a curl or wave.
16.
What driver package format is supported by my Linux distribution?
17.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
18.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
19.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
20.
When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
21.
What is UPnP and SSDP?
22.
What is the BRAdmin Professional software used for?
23.
What is the recommended paper?
24.
How do I install additional memory?
25.
Install the built-in drivers (For Windows 8 and Windows 10)
26.
Does NC-2200w work with Windows Vista?
27.
I cannot save a file downloaded from the Brother support website (For Windows)
28.
Download a file from the "Downloads" section and save it to Windows 8 computer.
29.
The paper is skewed when it's printed.
30.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?