FAQs & Troubleshooting
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270 Results
- 1Check Connection
- 2REPLACE DRUM
- 3What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Toner
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7I can print but cannot scan via network. (For Windows)
- 8JAM INSIDE
- 9What is Brother iPrint&Scan?
- 10MANUAL FEED
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 14The printer status is Offline or Paused.
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16JAM DUPLEX
- 17No Paper
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19How to identify your Operating System (OS).
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Can I print from or scan to Android™ Smartphone?
- 25Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 26Jam Rear
- 27Reset the network settings to the factory default
- 28When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 29I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Print the Network Configuration List
- 32Set up your Brother machine on a wireless network.
- 33The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 34JAM TRAY 1
- 35What driver package format is supported by my Linux distribution?
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Enable the Brother machine's network interface.
- 40Toner Low or Prepare New Toner Cartridge
- 41Change the printer driver settings (Windows/macOS)
- 42Drum End Soon
- 43"Offline" appears on the Status Monitor.
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46Print on envelopes, labels, or thick paper from the manual feed slot.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Can I use AirPrint with my Brother machine?
- 50Clean the paper pick-up roller (video instructions available)