FAQs & Troubleshooting
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199 Results
- 1Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 2The printer status is Offline or Paused.
- 3How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 4Reset the print server to the default factory settings
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 7Print the Network Configuration List.
- 8How to identify your Operating System (OS).
- 9Replace the drum unit.
- 10Wireless Setup Assistant
- 11Discover the MAC address of the Brother network card
- 12What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 13Can I check the remaining life of the printer's toner cartridge?
- 14I cannot connect my machine to the wireless network.
- 15I cannot connect to the print server using my web browser. What should I do?
- 16When I connect a network cable to the printer, I do not get any link lights.
- 17The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 18Replace the toner cartridge
- 19Delete print jobs from the print queue.
- 20Use the Universal Printer Driver for PCL
- 21Can I check the remaining life of the printer's drum unit?
- 22How do I print envelopes from the manual feed slot in Windows applications?
- 23How do I enable or disable the wireless network card on this printer?
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Verify the Brother machine connected to the Wireless Network (For Windows)
- 27It takes a long time for the printer to print out the first page.
- 28Print a Printer Settings page.
- 29How do I clear paper jams?
- 30What driver package format is supported by my Linux distribution?
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32Sometimes the wireless network connection is lost (disabled).
- 33Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35How can I clean the inside of the printer?
- 36Print on both sides of the paper.
- 37Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 38I get a TS error when trying to print on a wireless network.
- 39Can I use AirPrint with my Brother machine?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41Change the printer driver settings (Windows/macOS)
- 42I am using Windows. When I print a document, the printed page is blank. What should I do?
- 43I cannot print from my computer via USB.
- 44I cannot print from my computer via network. (For Windows)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47What kind of paper can I use?
- 48Printouts have a curl or wave.
- 49Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)