FAQs & Troubleshooting
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HL-2170W
199 Results
1.
Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
2.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
3.
Reset the print server to the default factory settings
4.
The printer status is Offline or Paused.
5.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
6.
How to identify your Operating System (OS).
7.
How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
8.
Can I check the remaining life of the printer's toner cartridge?
9.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
10.
Print the Network Configuration List.
11.
Discover the MAC address of the Brother network card
12.
Replace the drum unit.
13.
How do I clear paper jams?
14.
Replace the toner cartridge
15.
Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
16.
Delete print jobs from the print queue.
17.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
18.
How can I change the printer settings?
19.
Can I use AirPrint with my Brother machine?
20.
What is the recommended paper?
21.
I cannot print from my computer via USB.
22.
Drum Life End Soon
23.
How can I clean the inside of the printer?
24.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
25.
Check the firmware version.
26.
Wireless Setup Assistant
27.
The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
28.
Can I use non-Brother or third party supplies with the Brother machine?
29.
What can happen if the wrong paper is used in your machine.
30.
I cannot connect my machine to the wireless network.