FAQs & Troubleshooting
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138 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2Replace the toner cartridge
- 3How to identify your Operating System (OS).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Replace the drum unit.
- 7How do I clear paper jams?
- 8"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11What do the LED indications mean?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13What is the recommended paper?
- 14The printed letters are slanted, positioned incorrectly.
- 15What driver package format is supported by my Linux distribution?
- 16I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 17Can I print from or scan to Android™ Smartphone?
- 18Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 19Printouts have wrinkles or creases.
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21The printer status is Offline or Paused.
- 22How can I change the printer settings?
- 23How can I clean the inside of the printer?
- 24Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 25Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 26What kind of paper can I use?
- 27Print on both sides of the paper.
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29What can happen if the wrong paper is used in your machine.
- 30I cannot print from my computer via USB.
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Change the printer driver settings (Windows/macOS)
- 33Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 34The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 35What are the expected yields of the consumables?
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Open the Control Panel (For Windows)
- 38How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Can I use AirPrint with my Brother machine?
- 41I am using Windows. When I print a document, the printed page is blank. What should I do?
- 42Printouts have a curl or wave.
- 43How can I activate/deactivate the Toner Save Mode?
- 44What is the difference between the toner cartridge and the drum unit?
- 45Print a Printer Settings page.
- 46The printer prints unexpectedly or it prints garbage.
- 47The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 48Drum Life End Soon
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50What is the printable area per page?