FAQs & Troubleshooting
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138 Results
- 1Replace the toner cartridge
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3How to identify your Operating System (OS).
- 4Replace the drum unit.
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 6The printer status is Offline or Paused.
- 7How do I clear paper jams?
- 8I cannot print from my computer via USB.
- 9"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 10Print on both sides of the paper.
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12How can I clean the corona wire of the drum unit?
- 13Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 14Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 15What do the LED indications mean?
- 16What is the printable area per page?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20What kind of paper can I use?
- 21"Offline" appears on the Status Monitor.
- 22Delete print jobs from the print queue.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Can I use AirPrint with my Brother machine?
- 25The printer prints unexpectedly or it prints garbage.
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27What is the recommended paper?
- 28Can I check the remaining life of the printer's drum unit?
- 29How can I clean the inside of the printer?
- 30How do I print envelopes from the manual feed slot in Windows applications?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Can I print from or scan to Android™ Smartphone?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Change the printer driver settings (Windows/macOS)
- 35I am using Windows. When I print a document, the printed page is blank. What should I do?
- 36Can I check the remaining life of the printer's toner cartridge?
- 37The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 38How can I activate/deactivate the Toner Save Mode?
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40What driver package format is supported by my Linux distribution?
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Open the Control Panel (For Windows)
- 43The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 44Drum Life End Soon
- 45Printouts have a curl or wave.
- 46The printed letters are slanted, positioned incorrectly.
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48What is the difference between the toner cartridge and the drum unit?
- 49The paper is skewed when it's printed.
- 50The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?