FAQs & Troubleshooting
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137 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2How to identify your Operating System (OS).
- 3Download a file from the "Downloads" section and save it to Windows 10 computer.
- 4What do the LED indications mean?
- 5How do I clear paper jams?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Windows 10 Support Information
- 8I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10How can I activate/deactivate the Toner Save Mode?
- 11Open the Control Panel (For Windows)
- 12I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13The printer status is Offline or Paused.
- 14Can I use Google Cloud Print™ with my Brother machine?
- 15I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 16"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 17Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 18Replace the drum unit.
- 19Replace the toner cartridge
- 20I cannot print from my computer via USB.
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22The paper is skewed when it's printed.
- 23The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 24The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 25What kind of paper can I use?
- 26"Offline" appears on the Status Monitor.
- 27Change the printer driver settings (Windows/macOS)
- 28The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 29The printer prints unexpectedly or it prints garbage.
- 30How can I clean the inside of the printer?
- 31Printouts have a curl or wave.
- 32What is the recommended paper?
- 33Can I use AirPrint with my Brother machine?
- 34Can I check the remaining life of the printer's toner cartridge?
- 35Print on both sides of the paper.
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Delete print jobs from the print queue.
- 38How can I change the printer settings?
- 39Black toner marks appear across the page.
- 40How can I clean the corona wire of the drum unit?
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42What can happen if the wrong paper is used in your machine.
- 43What is the printable area per page?
- 44Uninstall the printer drivers (For Windows)
- 45How do I print envelopes from the manual feed slot in Windows applications?
- 46The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 47My Brother machine misfeeds paper.
- 48Printouts have toner specks.
- 49Pre-Required Procedures (Linux)
- 50The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
