FAQs & Troubleshooting
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138 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2Replace the toner cartridge
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How to identify your Operating System (OS).
- 6What do the LED indications mean?
- 7Replace the drum unit.
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 9"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 12The printer status is Offline or Paused.
- 13The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15How do I clear paper jams?
- 16Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 17How can I change the printer settings?
- 18How can I clean the inside of the printer?
- 19I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 20I cannot print from my computer via USB.
- 21How can I activate/deactivate the Toner Save Mode?
- 22Print on both sides of the paper.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Can I check the remaining life of the printer's toner cartridge?
- 25The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 26Drum Life End Soon
- 27Can I use AirPrint with my Brother machine?
- 28Change the printer driver settings (Windows/macOS)
- 29Can I check the remaining life of the printer's drum unit?
- 30What can happen if the wrong paper is used in your machine.
- 31What is the recommended paper?
- 32The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 33The printer prints unexpectedly or it prints garbage.
- 34I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 35What is the difference between the toner cartridge and the drum unit?
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Open the Control Panel (For Windows)
- 39The paper is skewed when it's printed.
- 40Uninstall the printer drivers (For Windows)
- 41Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 42How can I clean the corona wire of the drum unit?
- 43What driver package format is supported by my Linux distribution?
- 44"Offline" appears on the Status Monitor.
- 45Open the Status Monitor
- 46I am using Windows. When I print a document, the printed page is blank. What should I do?
- 47Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49How do I print a Test page?
- 50What kind of paper can I use?
