FAQs & Troubleshooting
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144 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2How to identify your Operating System (OS).
- 3What do the LED indications mean?
- 4Download a file from the "Downloads" section and save it to Windows 10 computer.
- 5How do I clear paper jams?
- 6Open the Control Panel (For Windows)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8How can I clean the corona wire of the drum unit?
- 9The printer status is Offline or Paused.
- 10The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 11"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 12The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14Replace the drum unit.
- 15Replace the toner cartridge
- 16Print on both sides of the paper.
- 17How can I activate/deactivate the Toner Save Mode?
- 18Windows 10 Support Information
- 19I cannot print from my computer via USB.
- 20What kind of paper can I use?
- 21I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 22"Offline" appears on the Status Monitor.
- 23Change the printer driver settings (Windows/macOS)
- 24Printouts have wrinkles or creases.
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26How can I clean the inside of the printer?
- 27Printouts have a curl or wave.
- 28Pre-Required Procedures (Linux)
- 29The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 30The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 32How do I print envelopes from the manual feed slot in Windows applications?
- 33Can I check the remaining life of the printer's toner cartridge?
- 34The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36What is the difference between the toner cartridge and the drum unit?
- 37Can I use Google Cloud Print™ with my Brother machine?
- 38The paper is skewed when it's printed.
- 39Black toner marks appear across the page.
- 40Vertical black lines appear on the printout or printed pages have toner stains down the page.
- 41How do I print a Test page?
- 42Drum Life End Soon
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44My Printer starts warming up in Sleep mode. What can I do?
- 45Can I connect my Brother machine directly to a Mac AirPort Station or a Router that has a USB port using a USB cable?
- 46What is the recommended paper?
- 47The printed letters are slanted, positioned incorrectly.
- 48After I update my Macintosh, I cannot print via USB. Printer shows "Offline".
- 49My Brother machine misfeeds paper.
- 50White lines appears down the page.
