FAQs & Troubleshooting
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152 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 5The machine does not print anything.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8What can happen if the wrong paper is used in your machine.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11Cannot print after a Windows 10 update (June 2020)
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14How do I factory reset the print server?
- 15How to identify your Operating System (OS).
- 16What kind of labels and transparencies can I use?
- 17The printer prints unexpectedly or it prints garbage.
- 18How can I change the IP address using the ARP and PING commands?
- 19What is the recommended paper?
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21What driver package format is supported by my Linux distribution?
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24The printer status is Offline or Paused.
- 25Using the PING command to troubleshoot problems.
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 27How can I change the IP address?
- 28Can I print using the IPP protocol on Windows XP?
- 29What is the BRAdmin Professional software used for?
- 30Delete print jobs from the print queue.
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33I cannot print from Mac OS X.
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35I cannot print from my computer via network. (For Macintosh)
- 36Change the printer driver settings (Windows/macOS)
- 37Functions supported in the Windows 7 built-in drivers
- 38The paper is skewed when it's printed.
- 39What kind of envelopes should I avoid?
- 40How do I monitor the status of the printer?
- 41The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 42Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44How do I change the print server password?
- 45I cannot print from my computer via network. (For Windows)
- 46Windows 10 Support Information
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48Why are the alarm and data lights on?
- 49What kind of paper should I avoid?
- 50What kind of paper can I use?