FAQs & Troubleshooting
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236 Results
- 1Can I use non-Brother or third party supplies with the Brother machine?
- 2Check the IP addresses of your PC and the Brother machine
- 3I cannot print from my computer via USB.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 6Change the printer driver settings (Windows/macOS)
- 7"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 8I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9What is the difference between the toner cartridge and the drum unit?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12The printer status is Offline or Paused.
- 13I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 14Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 15Can I confirm that the FAX was sent correctly?
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Scan a document in Windows 8 and Windows 10.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Can I print from or scan to Android™ Smartphone?
- 20Why doesn't the machine answer when receiving a call?
- 21I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 22How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete print jobs from the print queue.
- 26How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 27How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 28What is a "Generic PCL Driver"?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 33Change or delete a Group stored at a One Touch/Speed Dial.
- 34Set up my Brother machine to forward the received faxes to another location.
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36What driver package format is supported by my Linux distribution?
- 37I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39How do I dial One Touch and Speed Dial numbers?
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41Stop my Brother machine from automatically redialing a busy number.
- 42The machine does not print anything.
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 44I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46Open the Control Panel (For Windows)
- 47How to identify your Operating System (OS).
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50I'm using MagicJack and am having problems sending or receiving faxes.