FAQs & Troubleshooting
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234 Results
- 1Check the IP addresses of your PC and the Brother machine
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3I cannot print from my computer via USB.
- 4What is the difference between the toner cartridge and the drum unit?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 7Change the printer driver settings (Windows/macOS)
- 8What is a "Generic PCL Driver"?
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13Scan a document in Windows 8 and Windows 10.
- 14The printer status is Offline or Paused.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Can I print from or scan to Android™ Smartphone?
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Can I confirm that the FAX was sent correctly?
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 22"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 23How to identify your Operating System (OS).
- 24I'm using MagicJack and am having problems sending or receiving faxes.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29Verify if the Brother machine has a dial tone
- 30Set up my Brother machine to forward the received faxes to another location.
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 34Verify the Brother machine connected to the Wired Network (For Windows)
- 35I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 36What driver package format is supported by my Linux distribution?
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39What is the BRAdmin Professional software used for?
- 40I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 43How can I re-install the drivers?
- 44How do I install additional memory?
- 45What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 46I'm using Macintosh®. What are the settings in the Scanner window used for?
- 47I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49My Brother machine misfeeds paper.
- 50When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?