FAQs & Troubleshooting
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237 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4How do I factory reset the print server?
- 5Check the IP addresses of your PC and the Brother machine
- 6"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 7What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9What is the difference between the toner cartridge and the drum unit?
- 10I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 13How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 14Scan a document in Windows 8 or later.
- 15Pre-Required Procedures (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Can I print from or scan to Android™ Smartphone?
- 19The printer status is Offline or Paused.
- 20How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 21I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24I installed the LT-400 optional tray. I use letter size paper in Paper Tray #1 and legal size paper in Paper Tray #2 (LT-400). How do I program the Brother machine to select the correct paper tray when copying a legal size document?
- 25Change the printer driver settings (Windows/macOS)
- 26Can I confirm that the FAX was sent correctly?
- 27The machine does not print anything.
- 28Why doesn't the machine answer when receiving a call?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 31My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 32I cannot print from my computer via USB.
- 33How to identify your Operating System (OS).
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35What is the BRAdmin Professional software used for?
- 36Open the Control Panel (For Windows)
- 37I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 38What can happen if the wrong paper is used in your machine.
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 41I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Can I print from DOS applications?
- 46Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 47What is a "Generic PCL Driver"?
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 49When I try to send a fax, my Brother machine's LCD reads "Fax Reserved."
- 50I'm using MagicJack and am having problems sending or receiving faxes.