FAQs & Troubleshooting
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165 Results
- 1Can I still receive faxes or calls when the machine is switched off?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What is Distinctive Ring and how do I program it?
- 4Can I print from or scan to Android™ Smartphone?
- 5Where can I find my Brother machine's serial number?
- 6How to identify your Operating System (OS).
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 9Can I use voice mail on the same line as my Brother machine?
- 10One or more of my colors are not printing (blank). What can I do?
- 11When I print, the pages are smudged with ink. What should I do?
- 12Windows 7 Support Information
- 13Pre-Required Procedures (Linux)
- 14Delete print jobs from the print queue.
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16I'm using MagicJack and am having problems sending or receiving faxes.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20Can I print using only the black ink cartridge when the Color cartridges have run out?
- 21How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 22How do I store received faxes into memory? (Fax Storage)
- 23I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 24When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 25Why doesn't the machine answer when receiving a call?
- 26Can I confirm that the FAX was sent correctly?
- 27Why can't I print when an ink cartridge is empty?
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30Print command (cupswrapper) (Linux)
- 31Windows 10 Support Information
- 32How do I know which side up my photo paper should be in the tray?
- 33How do I load 10 x 15 Glossy paper into my machine?
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 38I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Open the Control Panel (For Windows)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42Change the printer driver settings (Windows/macOS)
- 43Use my Brother machine to make copy
- 44My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 45How do I clear Machine Error 46?
- 46How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48How do I install my Brother machine in Windows 7 using the USB connection?
- 49Can third party ink be used to refill the ink cartridges?
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.