FAQs & Troubleshooting
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166 Results
- 1Can I still receive faxes or calls when the machine is switched off?
- 2Where can I find my Brother machine's serial number?
- 3How do I store received faxes into memory? (Fax Storage)
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5Why doesn't the machine answer when receiving a call?
- 6One or more of my colors are not printing (blank). What can I do?
- 7How do I load 10 x 15 Glossy paper into my machine?
- 8Can I program my Brother machine to forward the faxes I receive to another location?
- 9Can third party ink be used to refill the ink cartridges?
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12How do I send (broadcast) a fax to more than one number?
- 13How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 14Can I confirm that the FAX was sent correctly?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18Why can't I print when an ink cartridge is empty?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23Can I print from or scan to Android™ Smartphone?
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27How do I print envelopes?
- 28When I print images, the quality is not good (Linux)
- 29I cannot print from my computer via USB.
- 30How do I know which side up my photo paper should be in the tray?
- 31My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 32Can I use voice mail on the same line as my Brother machine?
- 33When I print, the pages are smudged with ink. What should I do?
- 34How do I clear the message "INK EMPTY" from the display?
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36How do I replace the Ink Cartridge?
- 37I'm using Windows and the print speed is too slow. What can I do?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39What driver package format is supported by my Linux distribution?
- 40I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43I get the "Filter "brlpdwrapperXXXXX" for printer "XXXXX" not available: No such file or directory" error on Gentoo (Linux)
- 44How to identify your Operating System (OS).
- 45The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 46The edge of glossy paper is smudged.
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48I'm using MagicJack and am having problems sending or receiving faxes.
- 49The printer status is Offline or Paused.
- 50How do I clear Machine Error 46?
