FAQs & Troubleshooting
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169 Results
- 51When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 52What is Distinctive Ring and how do I program it?
- 53Can I confirm that the FAX was sent correctly?
- 54Why can't I print when an ink cartridge is empty?
- 55Configure and use PC-FAX (CUPS) (Linux)
- 56I cannot make or receive calls on my Brother machine's cordless handset.
- 57Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 58How do I clean the Scanner to improve the copy or fax quality?
- 59The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 60I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 61Pre-Required Procedures (Linux)
- 62How many times will my Brother machine automatically redial a busy number?
- 63How do I replace the battery?
- 64When printing from my Apple Mac OS X, the print is coming out mirrored.
- 65Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 66What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 67The LCD displays an error code (number). What does it mean?
- 68Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 69Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 70I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 71I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 72My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 73Send a fax using PC-FAX with LPD/LPRng (Linux)
- 74Install the built-in drivers (For Windows 8 and Windows 10)
- 75I cannot print from my computer via USB.
- 76Use my Brother machine to make copy
- 77When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 78When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 79In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 80How do I re-install the drivers?
- 81How do I replace the Ink Cartridge?
- 82What driver package format is supported by my Linux distribution?
- 83The downloaded driver's name is different from my machine's name. (Linux)
- 84The driver installation finished successfully but I cannot print. (Linux)
- 85Check the firmware version.
- 86The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 87The printer status is Offline or Paused.
- 88When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 89How do I clean the cordless handset?
- 90Set the date and time
- 91When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 92Why are the faxes I send always received with a black vertical line down the page?
- 93I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 94When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 95Uninstall the drivers (Windows)
- 96I'm using Windows and the print speed is too slow. What can I do?
- 97I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 98All print jobs are aborted and nothing is printed. (Linux)
- 99I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 100The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.