FAQs & Troubleshooting
Latest |
91 Results
- 5110/15/2018A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 5210/12/2018Clean the inside of the machine.
- 5304/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5409/08/2016What is Infrastructure mode?
- 5503/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5603/25/2016Can I print from or scan to Android™ Smartphone?
- 5703/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5801/06/2016Windows 10 Support Information
- 5904/06/2015My scanner gets warm.
- 6002/03/2015I cannot connect my Brother machine to a wireless access point.
- 6102/03/2015What is the default password for my Brother machine?
- 6202/02/2015Calibration failed. Please reboot the machine.
- 6301/30/2015Reset the network settings.
- 6401/30/2015I lost the Li-ion battery or I cannot charge the battery.
- 6511/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6605/21/2014When I insert an SD card in to my Brother machine and use a web browser to view the stored data, the wrong data is shown.
- 6702/20/2014My scanner cannot be put into TWAIN mode.
- 6802/20/2014Cannot scan documents using the control panel (For Macintosh)
- 6902/20/2014Cannot scan documents using the control panel (For Windows)
- 7002/20/2014Check the firmware version.
- 7101/21/2014My scanner does not turn on.
- 7209/11/2013Duplex scanning cannot be performed.
- 7309/06/2013When I want to scan in SD mode, is it possible to change the paper size, the image quality, etc. on my scanner?
- 7409/06/2013Discover the MAC address of the Brother network card.
- 7509/05/2013Cannot charge my scanner.
- 7609/05/2013My scanner cannot be turned on or is turned off immediately.
- 7709/05/2013Find SSID.
- 7809/03/2013I cannot reset the network setting.
- 7909/02/2013View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 8006/24/2013When I type "http://10.10.100.1" to access the home screen in the web browser, the scanned images stored on the scanner's SD card are not displayed on the home screen.
- 8106/24/2013My computer cannot access the SD card via the Micro USB Cable.
- 8206/24/2013When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 8306/24/2013Cannot use my scanner connection the USB hub.
- 8406/24/2013Error Code: E19
- 8506/24/2013Error Code: E06
- 8606/24/2013Error Code: E05
- 8706/24/2013Error Code: E04
- 8806/24/2013My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 8906/24/2013My scanner is connected but it will not feed my document or do anything else.
- 9006/20/2013I set the auto power off to ON but my scanner does not turn off automatically.
- 9106/20/2013I forgot the login pass-word to enter the Home screen on the browser.