FAQs & Troubleshooting
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Popular |
92 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot find the scanner (Error Code 2019: Initialization Failed)
- 3Error Code: E06
- 4What is the default password for my Brother machine?
- 5Error Code: E05
- 6How to identify your Operating System (OS).
- 7Error Code: E04
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Uninstall the scanner driver (Windows).
- 10Scan a document longer than 35.6 cm (14 inches).
- 11Uninstall the Button Manager (Windows).
- 12Calibrate your scanner.
- 13My wireless device (computer, smartphone, tablet, etc.) cannot access my scanner via the wireless LAN network.
- 14Paper suitable for scanning
- 15I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 16Error Code: E19
- 17Cannot charge my scanner.
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19I do not have or lost the black and white calibration sheet.
- 20Can I print from or scan to Android™ Smartphone?
- 21Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 22When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Check the firmware version.
- 25Cannot use my scanner connection the USB hub.
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27My scanner is connected but it will not feed my document or do anything else.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 31Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 32I cannot connect my Brother machine to a wireless access point.
- 33Reset the network settings.
- 34Install PaperPort™ 12SE onto Windows 10.
- 35My scanner cannot be turned on or is turned off immediately.
- 36Clean the inside of the machine.
- 37View or change the network settings of my Brother machine, or view the scanned data stored in the SD card, using a web browser.
- 38I lost the Li-ion battery or I cannot charge the battery.
- 39Change the image settings. (Using DSmobileCapture)
- 40Change the paper settings. (Using DSmobileCapture)
- 41Loading the Carrier Sheet.
- 42OCR feature does not work.
- 43Uninstall the scanner drivers (Mac OS X 10.6 or greater).
- 44I set the auto power off to ON but my scanner does not turn off automatically.
- 45When I set the Wi-Fi® switch to ON, the WiFi indicator does not turn on.
- 46I cannot install the scanner drivers.
- 47My scanner does not turn on.
- 48Calibration failed. Please reboot the machine.
- 49No paper in the manual document feeder.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
