FAQs & Troubleshooting
Popular |
63 Results
- 1Cannot find the scanner (Error Code 2019: Initialization Failed)
- 2How to identify your Operating System (OS).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 11I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 12Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 13Duplex scanning cannot be performed.
- 14Change the image settings. (Using DSmobileCapture)
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 17Calibrate your scanner.
- 18Uninstall Scan-key-tool. (Linux)
- 19Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 20Change the paper settings. (Using DSmobileCapture)
- 21Loading the Carrier Sheet.
- 22OCR feature does not work.
- 23Operation system return error
- 24Paper suitable for scanning
- 25My scanner is connected but it will not feed my document or do anything else.
- 26Pre-Required Procedures (Linux)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28I do not have or lost the black and white calibration sheet.
- 29Uninstall the scanner driver (Windows).
- 30Scan using XSane or GIMP (Linux)
- 31Scan a document longer than 35.6 cm (14 inches).
- 32Uninstall the Button Manager (Windows).
- 33I cannot install the scanner drivers.
- 34My scanner gets warm.
- 35The scan speed is too slow.
- 36Clean the inside of the machine.
- 37The scan quality is poor.
- 38Delete a network scanner entry. (Linux)
- 39Important points for specifying the scan area (Linux)
- 40The file size is too large.
- 41Driver busy
- 42Uninstall the scanner drivers (OS X 10.10 or greater).
- 43Configure the Scan to Email Feature (Linux)
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Command List of brscan. (Linux)
- 46Check the firmware version.
- 47My scanned image is missing.
- 48Uninstall the scanner driver. (Linux)
- 49Install PaperPort™ 12SE onto Windows 10.
- 50Install Presto!® BizCard® onto Windows 10.