FAQs & Troubleshooting
Popular |
63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3Cannot find the scanner (Error Code 2019: Initialization Failed)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5Change the image settings. (Using DSmobileCapture)
- 6Loading the Carrier Sheet.
- 7Can I print from or scan to Android™ Smartphone?
- 8Check the firmware version.
- 9Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 10A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 11I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 12Duplex scanning cannot be performed.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15What driver package format is supported by my Linux distribution?
- 16I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 17Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 18Change the paper settings. (Using DSmobileCapture)
- 19Paper suitable for scanning
- 20Calibrate your scanner.
- 21When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Command List of brscan. (Linux)
- 24Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 25Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 26I do not have or lost the black and white calibration sheet.
- 27Scan using XSane or GIMP (Linux)
- 28Operation system return error
- 29The cover of the manual document feeder is open.
- 30Uninstall the scanner drivers (OS X 10.10 or greater).
- 31Pre-Required Procedures (Linux)
- 32Install PaperPort™ 12SE onto Windows 10.
- 33Calibration failed. Please reboot the machine.
- 34Uninstall Scan-key-tool. (Linux)
- 35Scan a document longer than 35.6 cm (14 inches).
- 36My computer does not recognize the scanner when it is connected via the USB cable.
- 37Uninstall the scanner driver (Windows).
- 38Uninstall the scanner driver. (Linux)
- 39Windows 10 Support Information
- 40My scanner does not turn on.
- 41My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 42Clean the inside of the machine.
- 43Configure the Scan to Email Feature (Linux)
- 44Important points for specifying the scan area (Linux)
- 45Uninstall the Button Manager (Windows).
- 46I cannot install the scanner drivers.
- 47Colors in the scanned image are dark.
- 48The scan quality is poor.
- 49The scan speed is too slow.
- 50Driver busy