Uninstall the scanner drivers (Mac OS X 10.6 or greater).

Follow the steps below to uninstall the scanner driver.
  1. Disconnect the USB cable between the Macintosh and your Brother machine.
  2. Log on as an Administrator.
  3. Click Go from the Finder bar => Applications.
  4. Delete DSmobileCapture.

  5. Click Go from the Finder bar, Computer => Macintosh HD => Library => Image Capture => TWAIN Data Source.

    If your hard drive icon (Macintosh HD icon) is not on the desktop:

    1. Click Finder => Preferences....
    2. In the General tab, check "Hard disks" in the "Show these items on the desktop:"
    3. Close the Finder Preferences window.
      Your hard drive icons will appear on the desktop.
  6. Delete the [model name].ds.

  7. Empty the trash bin.
  8. Reboot the Macintosh.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-620, DS-720D, DS-820W, DS-920DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.