FAQs & Troubleshooting
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DS-720D
63 Results
1.
Cannot find the scanner (Error Code 2019: Initialization Failed)
2.
How to identify your Operating System (OS).
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
5.
I cannot save a file downloaded from the Brother support website (For Windows)
6.
Can I print from and scan to iPhone, iPod touch and iPad?
7.
Change the image settings. (Using DSmobileCapture)
8.
OCR feature does not work.
9.
Operation system return error
10.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
11.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
12.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
13.
Can I print from or scan to Android™ Smartphone?
14.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
15.
Change the paper settings. (Using DSmobileCapture)
16.
I do not have or lost the black and white calibration sheet.
17.
Calibrate your scanner.
18.
What driver package format is supported by my Linux distribution?
19.
Scan a document longer than 35.6 cm (14 inches).
20.
My scanner is connected but it will not feed my document or do anything else.
21.
Loading the Carrier Sheet.
22.
My scanner gets warm.
23.
I cannot install Brother drivers on Debian 10 or later (Linux)
24.
Duplex scanning cannot be performed.
25.
Download a file from the "Downloads" section and save it to Windows 8 computer.
26.
Paper suitable for scanning
27.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
28.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
29.
Colors in the scanned image are dark.
30.
The scan speed is too slow.