FAQs & Troubleshooting
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57 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The scanner is connected but it will not feed paper or do anything else. (For Windows)
- 3How to identify your Operating System (OS).
- 4Calibrate your scanner. (For Windows)
- 5Can I print from or scan to Android™ Smartphone?
- 6I do not have or lost the black and white calibration sheet.
- 7The scanner is connected but it will not feed paper or do anything else. (For Macintosh)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I received a "Calibration failed" error message when attempting to calibrate my scanner. (For Windows)
- 10When I tried to scan the document, it is not feed properly and it jams or seems to feed from one side.
- 11Open the "Scanners and Cameras" and Properties.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15When I calibrate I get a "White-only" calibration message.
- 16When I press the "Scan" on my scanning software, I receive an error message that reads: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18Clean the scanner. (For Macintosh)
- 19File size of the scanned document.
- 20Install the scanner driver (For Windows)
- 21Uninstall the scanner driver. (Mac OS X 10.4 - 10.10)
- 22Install PaperPort™ 12SE onto Windows 10.
- 23Install the scanner driver (For Mac OS X 10.4 - 10.10)
- 24Scan a document in Windows 8 and Windows 10.
- 25Clean the scanner. (For Windows )
- 26I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 27My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 28Uninstall the scanner driver (For Windows)
- 29Open the Control Panel (For Windows)
- 30Turn off the scanner.
- 31Calibrate your scanner. (For Macintosh)
- 32What paper sizes are available in DSmobileSCAN II?
- 33Install the DSmobile Scan application. (For Windows users only)
- 34My unit has no power.
- 35The Brother scanner does not appear in the "Print & Fax", "Print & Scan" or "Printers & Scanners" Utility. (Mac OS X 10.4 -10.10)
- 36I can no longer choose the program I want to use to scan a document. (For Windows)
- 37What file format can the scanned image be saved as when I scan a document or photo using the DSmobileSCAN II software?
- 38Is my scanner compatible with Windows?
- 39What kind of software can I use with my scanner?
- 40I cannot install or reinstall the scanner driver using the DVD that came with my Brother scanner.
- 41Items included in the original packaging.
- 42I cannot open the scanned document (For Windows).
- 43Clean the Plastic Feeding Sheet.
- 44I have a document that is printed on both sides; can the unit scan both sides simultaneously?
- 45What is DSmobileSCAN II software?
- 46Can I scan a business card?
- 47Insert documents for scanning.
- 48I cannot open the scanned document (For Macintosh).
- 49What scanning modes are available in DSmobileSCAN II?
- 50Does this unit have any internal memory that will allow me to recall an image later if I am at another computer?