FAQs & Troubleshooting
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243 Results
- 1Load paper.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4How do I load legal size paper in the paper tray?
- 5Can I print from or scan to Android™ Smartphone?
- 6How can I change the print resolution?
- 7Load envelopes, labels, or thick paper into the manual feed slot.
- 8"Paper Jam Rear" error appears on the LCD. What should I do?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10How to identify your Operating System (OS).
- 11Delete print jobs from the print queue.
- 12My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14"Paper Jam Tray" error appears on the LCD. What should I do?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16What can happen if the wrong paper is used in your machine.
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Protect your Brother machine against unauthorised access over the network
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The printer status is Offline or Paused.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Does NC-2200w work with Windows Vista?
- 29The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 30How can I improve poor print quality ?
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 37Can I print using the IPP protocol on Windows XP?
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 39What is the BRAdmin Professional software used for?
- 40Cannot print after a Windows 10 update (June 2020)
- 41I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 42"Paper Jam Inside" error appears on the LCD. What should I do?
- 43When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45Replace the toner cartridge
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47Pre-Required Procedures (Linux)
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 50What is a "Generic PCL Driver"?