FAQs & Troubleshooting
![]() |
Popular |
245 Results
- 1How can I change the print resolution?
- 2Load paper.
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4Scan and save a document in PDF format (Scan to File)
- 5I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 6Printing on thick paper or transparencies.
- 7How to identify your Operating System (OS).
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11How do I load legal size paper in the paper tray?
- 12"Paper Jam Rear" error appears on the LCD. What should I do?
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14Replace the toner cartridge
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 18How can I improve poor print quality ?
- 19Replace the drum unit.
- 20I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 21What driver package format is supported by my Linux distribution?
- 22Can I print from or scan to Android™ Smartphone?
- 23I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 24I cannot print from my computer via USB.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26What are the recommended specifications for the paper I should use on my product?
- 27How do I clean white or black spots on printed documents?
- 28How do I factory reset the print server?
- 29How do I clean the corona wire?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Check the firmware version.
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34Does NC-2200w work with Windows Vista?
- 35"Paper Jam Tray" error appears on the LCD. What should I do?
- 36Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 38What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 39I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 40I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 41Windows 10 Support Information
- 42How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 43Cannot print after a Windows 10 update (June 2020)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45Configure scan settings without administrator privileges (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47When printing with monochrome laser printer, the print position shifts. (Linux)
- 48Pre-Required Procedures (Linux)
- 49The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 50Check the IP addresses of your PC and the Brother machine