FAQs & Troubleshooting
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245 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Scan and save a document in PDF format (Scan to File)
- 6I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 7What driver package format is supported by my Linux distribution?
- 8Load envelopes, labels, or thick paper into the manual feed slot.
- 9How do I load legal size paper in the paper tray?
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Can I print from or scan to Android™ Smartphone?
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17Does NC-2200w work with Windows Vista?
- 18How to identify your Operating System (OS).
- 19How can I change the print resolution?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 28Cannot print after a Windows 10 update (June 2020)
- 29I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 30The paper is skewed when it's printed.
- 31Protect your Brother machine against unauthorised access over the network
- 32Delete print jobs from the print queue.
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 39Check the firmware version.
- 40The printer status is Offline or Paused.
- 41I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 42Which E-mail packages are compatible with ControlCenter3?
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44How do I factory reset the print server?
- 45Change the printer driver settings (Windows/macOS)
- 46I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 50When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?