FAQs & Troubleshooting
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205 Results
- 1Is there a way to view how much ink is remaining?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4Scan and save a document in PDF format (Scan to File)
- 5How do I load paper?
- 6I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 7Install the built-in drivers (For Windows 8 or later)
- 8Which E-mail packages are compatible with ControlCenter3?
- 9Can I print from or scan to Android™ Smartphone?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12How to Scan-to-XXXX. (XXXX is Scan-key-tool feature.) (Linux)
- 13Uninstall printer drivers (Linux)
- 14Delete print jobs from the print queue.
- 15What kind of Media Adapter can I use?
- 16How do I clear the message "PAPER JAM" from the display?
- 17When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 21I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 22Uninstall Scan-key-tool. (Linux)
- 23Windows 8 Support Information
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Change the printer driver settings (Windows/macOS)
- 26How do I know which side up my photo paper should be in the tray?
- 27I cannot pull the paper tray out of my machine. What can I do?
- 28I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 29I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 30Scanner Setting for normal user (Linux)
- 31Windows 10 Support Information
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Open the Control Panel (For Windows)
- 34The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 35Locate files scanned with ControlCenter3 (For Windows)
- 36The edge of glossy paper is smudged.
- 37I cannot print from my computer via USB.
- 38The printer status is Offline or Paused.
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42How do I clear Machine Error 46?
- 43I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 45When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 46Can I connect my Brother machine directly to a Mac AirPort Station or a Router that has a USB port using a USB cable?
- 47Is it OK to install Brother Windows XP drivers into Windows Vista?
- 48I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 49I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 50I'm using PictBridge. How do I print images?
