FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4How do I load 10 x 15 Glossy paper into my machine?
- 5Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6Pre-Required Procedures (Linux)
- 7How to identify your Operating System (OS).
- 8How do I clear the message "PAPER JAM" from the display?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16Why can't I print when an ink cartridge is empty?
- 17My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 18Windows 10 Support Information
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20The edge of glossy paper is smudged.
- 21I cannot print from my computer via USB.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 26When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 27Where is the USB port on the machine?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30Is there a way to view how much ink is remaining?
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32How do I load paper?
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 35Print command (cupswrapper) (Linux)
- 36How do I know which side up my photo paper should be in the tray?
- 37Scan and save a document in PDF format (Scan to File)
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41Print command (LPR) (Linux)
- 42I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 43I cannot scan when using SELinux (Security-Enhanced Linux)
- 44Uninstall the scanner driver. (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48Delete print jobs from the print queue.
- 49Open the Control Panel (For Windows)
- 50Change the printer driver settings (Windows/macOS)