FAQs & Troubleshooting
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207 Results
- 1Is there a way to view how much ink is remaining?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4Windows 10 Support Information
- 5How to identify your Operating System (OS).
- 6How do I load paper?
- 7Install the built-in drivers (For Windows 8 or later)
- 8Scan and save a document in PDF format (Scan to File)
- 9Where is the USB port on the machine?
- 10Pre-Required Procedures (Linux)
- 11I'm using Windows 8. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13How do I load 10 x 15 Glossy paper into my machine?
- 14I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16How do I clear the message "PAPER JAM" from the display?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Why can't I print when an ink cartridge is empty?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4)
- 21Uninstall printer drivers (Linux)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23The printer status is Offline or Paused.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Can I print using only the black ink cartridge when the Color cartridges have run out?
- 26Is it OK to install Brother Windows XP drivers into Windows Vista?
- 27Is my machine compatible with Windows Vista?
- 28I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 29Which E-mail packages are compatible with ControlCenter3?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31The LCD displays an error code (number). What does it mean?
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34Windows 8.1 Support Information
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36I cannot print from my computer via USB.
- 37Change the printer driver settings (Windows/macOS)
- 38How do I know which side up my photo paper should be in the tray?
- 39I'm using Windows 7. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the error message "This CD does not contain drivers for your computer operating system." appears.
- 40Is my Brother machine compatible with third party print servers?
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 42How do I start ControlCenter3?
- 43Scan a document using "Scanner and Camera Wizard" in Windows XP
- 44When I print images, the quality is not good (Linux)
- 45Delete a network scanner entry. (Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47Delete print jobs from the print queue.
- 48Windows 8 Support Information
- 49The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x. (where xxxxxxx.xxx is the file name.)
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
