FAQs & Troubleshooting
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206 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5How do I load paper?
- 6How to identify your Operating System (OS).
- 7Scan and save a document in PDF format (Scan to File)
- 8How do I load 10 x 15 Glossy paper into my machine?
- 9How do I clear the message "PAPER JAM" from the display?
- 10What driver package format is supported by my Linux distribution?
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15The printer status is Offline or Paused.
- 16Which E-mail packages are compatible with ControlCenter3?
- 17Is there a way to view how much ink is remaining?
- 18How do I know which side up my photo paper should be in the tray?
- 19I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21Delete print jobs from the print queue.
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24How do I clear Machine Error 46?
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 26I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 27I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 28Can third party ink be used to refill the ink cartridges?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31I'm using Macintosh. What is the PreScan option used for?
- 32When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 33My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 34I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 35I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 36Delete a network scanner entry. (Linux)
- 37Important points for specifying the scan area (Linux)
- 38The edge of glossy paper is smudged.
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 41I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 42Can I print using only the black ink cartridge when the Color cartridges have run out?
- 43When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 44When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 45Where is the USB port on the machine?
- 46When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48How do I replace the Ink Cartridge?
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.