FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 6When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8How do I load 10 x 15 Glossy paper into my machine?
- 9I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 10Delete print jobs from the print queue.
- 11Scan and save a document in PDF format (Scan to File)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15One or more of my colors are not printing (blank). What can I do?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18How do I know which side up my photo paper should be in the tray?
- 19Can I print using only the black ink cartridge when the Color cartridges have run out?
- 20Can third party ink be used to refill the ink cartridges?
- 21The edge of glossy paper is smudged.
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23Which E-mail packages are compatible with ControlCenter3?
- 24When I print, the pages are smudged with ink. What should I do?
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26Why can't I print when an ink cartridge is empty?
- 27What driver package format is supported by my Linux distribution?
- 28Locate files scanned with ControlCenter2 (For Macintosh)
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 32When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Change the printer driver settings (Windows/macOS)
- 38The printer status is Offline or Paused.
- 39When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 43I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 44What kind of Media Adapter can I use?
- 45How do I clear the message "PAPER JAM" from the display?
- 46I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 47I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Is there a way to view how much ink is remaining?