FAQs & Troubleshooting
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220 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5Can third party ink be used to refill the ink cartridges?
- 6I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11How to identify your Operating System (OS).
- 12Scan and save a document in PDF format (Scan to File)
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 17When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19Can I print using only the black ink cartridge when the Color cartridges have run out?
- 20I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 23Where is the USB port on the machine? I can't find it on the back of the unit.
- 24When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 25Why can't I print when an ink cartridge is empty?
- 26Cannot print after a Windows 10 update (June 2020)
- 27Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 28Which E-mail packages are compatible with ControlCenter3?
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33How do I clean the Scanner to improve the copy or fax quality?
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36How do I clear Machine Error 46?
- 37I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39I am having issues with the paper feed. What can I do?
- 40What kind of Media Adapter can I use?
- 41How do I replace the Ink Cartridge?
- 42What is the BRAdmin Professional software used for?
- 43My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 44I'm using Macintosh®. What are the settings in the Scanner window used for?
- 45Pre-Required Procedures (Linux)
- 46I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 47Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 48When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 49When I print, the pages are smudged with ink. What should I do?
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?