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Model discontinued. This page is no longer updated.

DCP-120C

FAQs & Troubleshooting

FAQs & Troubleshooting

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Updated:07/14/2025

These are the most viewed FAQs, ranked by popularity.

  1. 1.Scan multiple pages into one file instead of each scan being saved as a separate file.
  2. 2.The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
  3. 3.The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
  4. 4.Why can't I print when an ink cartridge is empty?
  5. 5.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
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DCP-120C

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